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24-03-2022 08:42 PM
Hi, hoping someone could help.
Since switching to Vodaphone I have been experiencing issues with my Xbox connecting to the the network via a wired connection. What I find is sometimes if I restart the Xbox enough, it pics up the wired connection.
What I have tried (on the Xbox):
Reset MAC - same issue
NAT Type set to open which is correct
Did a factory reset of the Xbox - same issueHowever when I connected the Xbox to the Wi-Fi - works fine
What I tried on the router;
Power cycle - same issue
Manually added DNS (8.8.8.8) - same issue
Changed Ethernet cable - same issue
Other devices connected via a Ethernet cable work fine.
At the point I don’t believe this is a Xbox issue but an issue with the router or broadband. Is there something that maybe stopping/making the wired connection intermittent as I’m not sure what else to do.
As I said I had no issues when on Virgin using a wired Ethernet connection.
04-05-2022 01:08 PM
Hello @JosephA12 @I have the exact same problem did you manage to fix it? Any help would be appreciated
04-05-2022 01:41 PM
My only suggestion would be to maybe change the console from power saving to instant on in the settings.
I personally haven’t had the chance to try this but seems to have helped others.
I’m just getting by with it connected to Wi-Fi for the time being.
04-05-2022 01:46 PM
@JosephA12 yeah I’ll try that now thank you, it’s just so frustrating it just doesn’t make sense to me
04-05-2022 02:09 PM
Tell me about it.
Didn’t have any issues with Virgin but as soon as I switched I have this issue.
04-05-2022 03:47 PM
Further update from myself it can still sometimes happen even in instant on mode.
However not in that mode almost everytine I switch on there is no internet connection.
As mentioned by myself a lot earlier too my previous supplier (virgin) this never happened
05-05-2022 09:10 PM
I have this exact issue. I started getting it around a month ago.
Is anyone from vodaphone on these forums to assist?
06-05-2022 09:08 AM
Hey there @Ac3Matt - have you tried changing the console from 'power saving' to 'instant on' in the settings, as mentioned above?
06-05-2022 09:20 AM
Even if he does that will not 100% solve it, you can still power on and have no connection requiring a reboot or two of the console. Admitted it is a rarity compared to power saving mode which is almost every time.
It didn't matter how you had the console on a previous supplier so has to be some kind of odd quirk with the Vodafone router
19-05-2022 03:08 PM - edited 19-05-2022 03:19 PM
I changed from PlusNet to Vodafone ProGigafast 900 last week.
I'm having the same issue with the Xbox Series X not connecting via a wired connection. After about an hour talking to "Tobi", earlier this week, I was told I was having trouble using a wired connection because I was using a Deco mesh wifi system, and this causes the Voda router to get "confused" as to how many devices are connected via the LAN ports. It was also suggested that my Xbox could be faulty.
I was so disgusted with this excuse, I closed off the call and haven't been on the Xbox since.
I'll try it again tonight, but if its true the Voda router cant handle a mesh system and an Xbox, well, thats pretty poor. I'll check what firmware I have too.
19-05-2022 03:15 PM - edited 19-05-2022 03:18 PM
Depends on how you are using the mesh. Have you replaced the Vodafone router with it or have you connected it to the router? If connected to the router you should be running it in AP mode.