Xbox Series X wired connection issue

[JosephA12]

Hi, hoping someone could help.

Since switching to Vodaphone I have been experiencing issues with my Xbox connecting to the the network via a wired connection. What I find is sometimes if I restart the Xbox enough, it pics up the wired connection.

What I have tried (on the Xbox):

Reset MAC - same issue

NAT Type set to open which is correct

Did a factory reset of the Xbox - same issueHowever when I connected the Xbox to the Wi-Fi - works fine

What I tried on the router;

Power cycle - same issue

Manually added DNS (8.8.8.8) - same issue

Changed Ethernet cable - same issue

Other devices connected via a Ethernet cable work fine.

At the point I don’t believe this is a Xbox issue but an issue with the router or broadband. Is there something that maybe stopping/making the wired connection intermittent as I’m not sure what else to do.

As I said I had no issues when on Virgin using a wired Ethernet connection.

[Amanda]

Have you tried accessing your router settings to do it @Sampyp?

Just head to Advanced settings > Choose the Firmware Update or Router Update button then click the 'Check' option - let me know if that pulls anything through. 

[Sampyp]

@Amanda unfortunately I keep getting ‘Firmware update failed please try again at a later date’

[Jayach]

---

@Sampyp wrote:

@Amanda unfortunately I keep getting ‘Firmware update failed please try again at a later date’

---

As I think does everyone, I have never known it work. (Although it does occasionally say one isn't available, as if it actually checked)

[Amanda]

The only other way that I know of @Sampyp is like @Jayach said to complete a factory reset - or to wait I'm afraid. I'm sorry that isn't more helpful.  

[Sampyp]

Thanks, I tried the factory reset but it didn't update.

Paul 

[Jayach]

I tried a factory reset on my "spare" router and connected that up, still no firmware update. Looks like waiting is the only option.

[JosephA12]

Same for me aswell. Tried a factory reset but didn’t update.

[Gemma]

Morning everyone, I'm just checking in to see if anyone's firmware has updated yet? 

[Jayach]

---

@Gemma wrote:

Morning everyone, I'm just checking in to see if anyone's firmware has updated yet? 

---

Not here yet.

[Sampyp]

Same for me and the manual update is still broken.