Live chat won't help you, as when you speak with them they tell you to call the gigafast team. When you call the number they seem just as clueless! Everyone i have spoke with has to go off and refer to a gigfast team member of which that who I have supposed to have already called!
Spent several days trying to order Gigafast 500. I've so far been told its not available (When it is). I've been offered Superfast 2 (which is not what I wanted or asked for). The final explanation I have had is that COVID has delayed the activation/rollout of Gigafast, so I can only assume this is the reason why, although I am not sure why that stops someone placing an order. It's really poor that I cannot place an order to take advantage of the six month free offer which expires on 19th (You are currently offering something that cannot be delivered!). Instead ive been told to keep trying which is not helpful. Looks like I will be renewing with Virgin media.
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