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internet issues on Android phone

honeqwo2
2: Seeker
2: Seeker

Wondering if anyone has a similar issue. I have a Pixel 9 Pro on Android 15 (although this was happening on Android 14). My phone loses connection regularly. It connects but either has no internet or unstable connection. My other devices don't have an issue. I think it may be due to it having 6Ghz, where my other devices don't have 6Ghz/WiFi 6e. I have 500mbps full fibre pro 2 with ultra hub on openreach. Does anyone else have this issue or any ideas for solution? Restarting my phone usually fixes things temporarily.

3 REPLIES 3

Effie
Moderator
Moderator

Hey @honeqwo2 I hope you're doing well! We're not aware of any issues similar to this currently. If it is solely in regards to connecting your phone to your Vodafone Wi-Fi then we would suggest speaking to the dedicated Broadband team on 0333 304 0191 or via LiveChat here. If the connection issues are also happening with Vodafone mobile data, drop the Social Media Team a message so this can be looked into for you. 

honeqwo2
2: Seeker
2: Seeker

@honeqwo2 wrote:

Wondering if anyone has a similar issue. I have a Pixel 9 Pro on Android 15 (although this was happening on Android 14). My phone loses connection regularly. It connects but either has no internet or unstable connection. My other devices don't have an issue. I think it may be due to it having 6Ghz, where my other devices don't have 6Ghz/WiFi 6e. I have 500mbps full fibre pro 2 with ultra hub on openreach. Does anyone else have this issue or any ideas for solution? Restarting my phone usually fixes things temporarily.


i got this... https://tutuapp.uno/

Cservice
2: Seeker
2: Seeker

I have exactly the same issue, WiFi works fine on all devices including tablets, CCTV, fire sticks, however both my pixel 8 pro and my wife's pixel 9 connect to WiFi but either cannot connect to the internet or cannot get a IP address.