The website has been updated to say ‘Good news - many of our devices, including all Apple products, are already unlocked. Just insert a SIM from another network and you should be ready to go’.
But what exactly does this mean:
Pay monthly, Pay as you go, VOXI and Small Business customers can now request an NUC using the online form here.
We can only unlock Vodafone UK devices - if a device is locked to another network, you'll still need to contact them.
When submitting an NUC request, you'll receive a validation email, you must confirm your email address before the request can be processed.
If the NUC request has been rejected, you'll receive an email explaining the reasons and what the next steps are - the NUC team cannot assist with rejection requests.
You can only receive an NUC if the device was bought from Vodafone
The NUC can only be used on the device for which we've received the request
If you have difficulties accessing the online form, one of our agents can complete the form on your behalf (you must try first though).
There's no charge for an NUC
We can't supply an NUC for the following manufacturers:
Android - customers should receive an email with the NUC to use.
Apple - customers will receive confirmation that their device has been unlocked. (There is no NUC code for Apple devices).
If we need to contact the manufacturer, the request can take up to 10 working days - we'll keep you informed during this time.
An NUC is case sensitive and must be entered exactly as it was received
Apple devices are unlocked over the air OTA - this means instead of a code, you'll simply need to switch off your device and insert the new SIM card then switch it on with the new SIM, which will trigger the unlock.
Apple devices can be unlocked anywhere as it's done via OTA. All other devices need to be on the UK network, for the NUC to work.
Search for NUC in vodafone.co.uk for more support - or check the website here.
All Apple devices that have been active on the network since February 2020 are unlocked, and all new Apple devices are being sold unlocked
If your handset has been purchased as part of a Device Plan, the handset will already be unlocked.
You'll need to try a non Vodafone SIM in the phone to test this.
Devices that aren't locked - manufacturers who don't sell locked devices: