Great news, we've updated our NUC policy!
The website has been updated to say ‘Good news - many of our devices, including all Apple products, are already unlocked. Just insert a SIM from another network and you should be ready to go’.
But what exactly does this mean:
- Pay monthly, Pay as you go, VOXI and Small Business customers can now request an NUC using the online form here.
- We can only unlock Vodafone UK devices - if a device is locked to another network, you'll still need to contact them.
- When submitting an NUC request, you'll receive a validation email, you must confirm your email address before the request can be processed.
- If the NUC request has been rejected, you'll receive an email explaining the reasons and what the next steps are - the NUC team cannot assist with rejection requests.
- You can only receive an NUC if the device was bought from Vodafone
- The NUC can only be used on the device for which we've received the request
Useful Information
- If you have difficulties accessing the online form, one of our agents can complete the form on your behalf (you must try first though).
- There's no charge for an NUC
- We can't supply an NUC for the following manufacturers:
- Asus
- BenQ-Siemens
- Dell
- HP
- Palm
- Qtek
- Sharp
- Sonim
- Toshiba
- VK
- Android - customers should receive an email with the NUC to use.
- Apple - customers will receive confirmation that their device has been unlocked. (There is no NUC code for Apple devices).
- If we need to contact the manufacturer, the request can take up to 10 working days - we'll keep you informed during this time.
- An NUC is case sensitive and must be entered exactly as it was received
- Apple devices are unlocked over the air OTA - this means instead of a code, you'll simply need to switch off your device and insert the new SIM card then switch it on with the new SIM, which will trigger the unlock.
- Apple devices can be unlocked anywhere as it's done via OTA. All other devices need to be on the UK network, for the NUC to work.
- Search for NUC in vodafone.co.uk for more support - or check the website here.
- All Apple devices that have been active on the network since February 2020 are unlocked, and all new Apple devices are being sold unlocked
Device Financing
- If your handset has been purchased as part of a Device Plan, the handset will already be unlocked.
- You'll need to try a non Vodafone SIM in the phone to test this.
- Devices that aren't locked - manufacturers who don't sell locked devices:
-
- Google
- OnePlus
- Oppo
- Xiaomi
- Alcatel
- Apple
- Blackberry
- Doro
- HTC
- Huawei
- LG
- Microsoft
- Mobiwire
- Motorola
- Nokia
- Samsung
- Sony
- Vodafone Data Devices
- Vodafone Phones
- Vodafone Software
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