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Trade-in Information/ Samsung S21 Trade-in

Community Manager (Retired)
Community Manager (Retired)
STEP 1: Value your device here
Search for your device using its IMEI number or by choosing the make and model.
Then simply answer a few questions about the condition of your device and we’ll let you know how much it could be worth.
Finally, choose your preferred payment method and enter your contact details.
Tip: If you don’t know the exact model of your device, just enter *#06# on the keypad and its 15-digit serial number (IMEI) will pop up on the screen. Then simply type this number into the search bar on the home page to bring up the make and model of your device.

STEP 2: Send us your device

We’ll send you a freepost returns pack along with your order details and information on how to post your device back to us. Or you can choose to print off a freepost returns label and package up the device yourself.
Once we've received your device we’ll be in touch to let you know it’s arrived, then send on your payment within 24-72 hours.
Tip: For extra peace of mind, you can choose to upgrade to Royal Mail Special Delivery instead – that way it’ll be insured for loss or damage on its way to us (extra charge applies). Just ask at the Post Office when sending your device.
Please remember that, unfortunately, we can’t accept liability for any devices that don’t arrive, or that are damaged in the post.

STEP 3: Receive your payment – which could be same day!

No one likes waiting around to be paid – so once we've received your device, we’ll check it over and make payment to your chosen payment method as soon as we can.
All that’s left for you to do is to spend it!
Tip: By choosing the BACS (Bank Transfer) payment option, you should receive your cash straight to your bank account within a few days.
You can find more information on Trade-ins here -


Samsung Trade In - Got a phone you'd like to trade in?

To get a guaranteed saving of £360 (£15 a month), you’ll need to trade in:

  • Samsung Galaxy S9, S9+
  • Samsung Galaxy S10, S10 5G, S10+, S10 Lite, S10e

Your phone must be in good working condition. This means:

  • It powers on to the home screen
  • There are no more than three cracks or scratches – if there are any, they can be no longer than 10mm
  • The touchscreen is fully functional, e.g. responds correctly to directional swipes and selecting keyboard letters and apps

Note: You’ll need to remove any Google accounts from your phone before sending it to us. Head to to find out more.

Check out the Samsung S21 range here -