I'm in Aberdeen too and on Vodafone's 900Mbs.
Over the past few days (since Tuesday 13 August 2024) I've been getting download speeds in the single digits, 3-6Mbps. I've been using Thinkbroadband's "Broadband Quality Monitor" and it show 20% packet loss at the times the speed drops, the time of day it happens is consistently between 6pm and midnight - odd. I've reported this fault and Vodafone say it's a CityFibre line fault and that is could take weeks or months to fix - UNACCEPTABLE. Get it fixed Vodafone or give me a refund and let me leave my contract without penalty. I hope Vodafone get this fixed soon. I will keep my social media feeds updated to let everyone know how Vodafone resolve this fault, if they fix it soon I will be happy and tell everyone that I am happy with Vodafone's fix.
To give Vodafone credit they have been calling me back and keeping me updated on the fault, there customer service has been good, but it needs fixing in the next few days rather than the next few weeks. Vodafone asked me to use the router's Tracing Tool and email the results to them, awaiting a reply from that. I've yet to try the mobile dongle at these slow speed times to see if that improves things.
NOTE: This is not the first time this has happened, the last time was several week ago and it got sorted quickly; don't know if this is the same fault recurring. BTW Latency has always been over 20ms and on FTTP this should be less than 10ms.
