Aberdeen - dreadful speeds tonight - line congestion?

[jellyman]

On CityFibre 900 and speeds are near unusable. Switched to the mobile dongle and they were even worse.

What is going on?

[RebelRose]

I've been on IDNet for a week now, and haven't dropped a single packet since. I went on a massive gaming binge, it's been great. 

IDNet's gateway being in London hasn't mattered at all. My mate's with Sky (in Aberdeen, FTTP) and his gateway is in Edinburgh, and we were both playing in the same game at the weekend - his in-game ping was 37, mine was 32.

It's the customer support that matters though; in the future, I'm willing to pay more for any service to speak to someone local, competent, and with the power to address issues.

[Ferretchaser]

Yes that is the clear issue with Vodafone, their support just don't listen and have a book of excuses to throw you off. Blaming City fibre is the best one when they clearly know they are packet shaping to deal with the over subscription. A disgrace really.

[Ferretchaser]

Oh and on that note specifically for Aberdeen the concierge guy [Removed] in the Aberdeen store is an [Removed]. customer service skills absolutely zero.

[MOD EDIT: This post has been edited to remove off inappropriate content please see Community Guidelines]

[Ferretchaser]

OK, moved to Zen today on the 500mb package, done several speed tests since 6pm and every one just over 500mbps. So the issue is clearly Vodafone not City Fibre or capacity in the cabinets. Mystery solved.