Aberdeen - dreadful speeds tonight - line congestion?

[jellyman]

On CityFibre 900 and speeds are near unusable. Switched to the mobile dongle and they were even worse.

What is going on?

[RebelRose]

Whilst I'm hoping that CityFibre are indeed the source of the issue, and that it's being fixed, I'm still a little skeptical - I can't find any record of this repair online, and community forums for other ISPs don't seem to be reporting the same issue. You'd think it would be getting reported across the board, not just on Vodafone's forums, but Googling the issue just takes you here. Would be delighted to be corrected though!
All I could find was a TalkTalk announcement about some repairs over a week ago, that were only meant to have an impact for a few hours.

[Antyone]

1st day since the 13th that I'm back to normal speeds during the evening time, I'm reaching 700-800mbps (on a 900mbps plan), upload is falling behind at 180 but fine by me, much better than the 5mbps I would be downgraded to by this time last week so that's progress to me, hopefully I'm not jinxing it before the connection drops down again..

[user99]

I'm on the 900Mbps plan too. Speeds back to normal, 900 upload and download, at about 6:45pm today. There was a couple of what looks like correction to the line, a drop in latency at 5:30pm and a massive spike in latency at 6:45pm, after which speeds are good and (as yet) no packet loss.

[dfunky]

Your images are awaiting moderation but I'm seeing correct speeds at the moment after a similar slow down between 4pm and 5,30pm. Hopefully that was something being fixed.

Or they're shuffling bandwidth around to whichever area is shouting the loudest at them!

[Doddie]

Still terible speeds in Edinburgh tonight, 13 down 840 up, it was fine all day but fell off a cliff again as it does at about 7pm and this time it's effecting wireless as well (although not as much), glad for you guys in Aberdeen, i was kind of hoping Vodafone might have something to say on this but looks like i'm going to have to contact them and jump through hoops as well... also there's another interesting thread in this Forum posted today, this time by someone in Glasgow who is describing exactly what is see on my LAN ports.

[RebelRose]

I raised a complaint about the recent episode of slowness, since I was assured in May that CityFibre would have it fixed by July. The complaints department investigated and called me today, and say they don't know of any ongoing CityFibre work that would be related to this issue, and would have to send an engineer to my house. *shrug*

[user99]

Update: On Tuesday 20th August everything looked good, speed good (900meg+) and packet loss was pretty much non-existent (it was at 20%, between 6pm and midnight, now only very very occasionally at 1% during these times - I can live with that); so I waited a little over a week to check everything was still OK before phoning Vodafone to let them know I'm now a happy camper. The early afternoon of the 29th August was when I phone to tell Vodafone the good news, and guess what happened that very same day - you couldn't have made it up - yes the same fault returned that very evening , this time not as bad but it's still there. The last TWO times this fault occurred it started with a little bit of speed drop and packet loss (as it has now) , then it got gradually worse, so I'm not holding out much hope for it not to happen a THIRD time. Luckily my contract with Vodafone ends in 3 months so I've already pick a new ISP to sign up with, ZEN (no in-contract price rise). I have used them many years ago, on dial-up, and they were excellent, Vodafone can be slightly cheaper but I am willing to pay more for a reliable service. Goodbye and thanks for all the fish.

[Antyone]

Im back to 5mbps download as well, had about a week of normal connection before it dropped down again in the last few days, amazing service here guys, im getting tired of this..

[Ripshod]

Not as bad as others here, but again only seeing 27Mb - just over 5% of the norm. And again it's affecting both IPv4 and IPv6, VPNs are running faster than the norm, and upload is unaffected. I'll wait til it settles back later before I post the images.

[Ripshod]

I'm back, and bitterly disappointed. I did say that my IPv4 and IPv6 were affected the same, but it appears that forcing a reconnect during the bad period actually sets IPv4 back to where it should be.

BQM IPv6

BQM IPv4

My Speednet trace

And latency

It's a sorry state of affairs, and seems to be affecting a lot more people than anyone seems to realise. New members are joining just to complain about this. It's the same thing, affecting different areas at different times.

The IPv4 fix that can be seen from the second BQM, to me, indicates routing problems. 

Before anyone chimes in this is not traffic shaping, if it was everyone would be experiencing this at the same times. 

But I'm actually alright. Most of my net use is during office hours. Still, 40% packet loss, >60mS Latency and <1% of my normal speed ain't funny.

And it's every evening