Aberdeen - dreadful speeds tonight - line congestion?

[jellyman]

On CityFibre 900 and speeds are near unusable. Switched to the mobile dongle and they were even worse.

What is going on?

[Ripshod]

Is you're public IPv4 from the same group as your gateway? 

[jellyman]

Last 2 nights have been infuriating - anything we can do except cancel our accounts and go elsewhere? Really don't have it in me to spend hours on chat support/phone - life's too short for that.

[RebelRose]

I'd love a workaround too, but I can't really see a pattern. I've been on various gateways, IPv4 and IPv6, addresses that are in the same range as the gateway and not - doesn't seem to matter, all seems to be red herrings. I'm taking accurate logs just in case I can use it to get out of the contract free, but they indicated to me it would not be easy to trigger the "speed guarantee" clause.

In the meantime, I just keep trying to cause a headache for support so that they're pushed to fix it. Submit it through their "complaints" thing. I even used the written method once to mix it up 😃

[Jayach]

@RebelRose 

If you have raised a complaint. and they haven't resolved it, don't let them close the complaint.

Eventually (max 8 weeks) you will get a "deadlock" letter, and with that you can take it to Ofcom (CISAS) who will make a decision on the case, and possibly award compensation.

I suspect, considering it seems to not have a "quick fix", they will let you leave rather than go that far.

https://www.vodafone.co.uk/help-and-information/complaints/code-of-practice

[RebelRose]

Haha, they call me to discuss the complaint, and explain that they're going to get tech support to call me asap, then instantly set the complaint to "resolved" on the spot before anything has happened. I send lots of emails and ask them on the phone to re-open it. They say they will, but never do.

[user99]

Well something funny's been going on with my connection today (6th September 2024). At around 01:20 hours I was disconnected for about 5 minutes; when re-connected a speed test shows things back to normal 900Mb but latency now a bit better, down from 24ms to 20ms, then at around 10:45 this morning latency dropped to 14ms and has stayed there. I've seen this happen before and the outcome was still the same -  massive drop in speed and high packet loss at peak times. Vodafone have worn me out, I don't know how many times I can complain, so thankfully my contract is up in less than 3 months (might even jump ship earlier) so I'll be off somewhere else, most likely Zen.

[RebelRose]

Yeah precisely the same here, same times, and exact same latency change at 10:45. Damn, I'd hoped that was them fixing something lol.

Can you keep in touch if you move to Zen? I need to be absolutely sure it'll be better there, since it's a huge amount of money for me to switch.

[user99]

No problem, I had planned that once I've changed ISP I'd let the forum know what the outcome was - hoping it's a good one.

[RebelRose]

How is it for you guys today?

My gateway is apparently in Glasgow, and my IP address shares the first 2 octets with it.

Yesterday, everything was actually great all day and all evening. Then it looks like I got disconnected and reconnected at 1am or so, ended up with the same gateway and still an IP within its range, but now, everything has gone downhill again - huge packet loss, very "bitty" connection, maxing out around 150Mbps.

My Dad lives a few doors down on the same street. His gateway is deep into England. Same Vodafone package as me. He has zero issues and zero packet loss (just went to his house to check).

*shrug*

[dfunky]

Mine was fine for a couple of days and has degraded horribly since about 8am today... Time for ANOTHER ticket.