They must have a better deal with Openreach then as voda were offering me an even lower monthly sub than i was getting from Cityfibre.I was too far down the line to change by the time they made the offer so went with Cityfibre.
I've received the same advice from VF tech support this morning. Take pictures of a laptop directly hardwired into the router with wifi switched off during peak hours where download speeds are rubbish.and then email their hbbexperts@vodafone.com with the evidence so that they can log it with Cityfiber. Also wanted a screenshot of the router admin page to prove wifi is off. They said it would be a good idea to do this a few times about an hour a part so that it's not seen as a one off abnormal reading. Think I'll do this from now as it builds up the required evidence to leave the contract without paying an early exit fee as the their SLA (minimum 250 DL speeds 24/7) has been breached.
