PING / LATENCY ISSUES ON AN EVENING

[SV2]

Hello!

Trying to get my issue across to a bigger audience or possibly a tech team member because Vodaphone support sadly wont listen to me after 3 attempts.

Ever since my broadband was installed I've head great speeds/service. 9 PING, 900 down / 900 up.

For the past 2 weeks (im leeds based) the second it hits around 8pm my ping hits 160 and my download speeds get smashed to about 80/90 MB. I have no idea why this has just started to happen, but after 3 firmware upgrades, 2 new cables and 2 routers... the problem is still persistent.

9 ping, 900 down, 900 up - all day every day. 8PM, bang... service runs into the ground until 11/11:30.

Here's a tracing route to BBC and also photos taken just a few hours apart.

1 <1 ms <1 ms <1 ms vodafone.broadband [192.168.1.1]
2 132 ms 137 ms 127 ms 84.65.64.1
3 * 165 ms 194 ms 63.130.172.39
4 * * * Request timed out.
5 177 ms 155 ms 116 ms 151.101.128.81

[Ripshod]

Hopefully a good sign 🤞

[Fuji]

considering my test just hit actual RECORD Lows I don't think  so.

https://www.speedtest.net/result/16806738057

[Cynric]

@Fuji They'll probably blame the weather.

[superleeds]

Still off.

[TeaBi]

Mine has just turned back on this second.

Went off at 10:10pm and just turned back on now at 10:33pm.

My ping is also back to 13ms and I am back to 900up and 900down speeds. Either they have fixed the issue or todays stint is bad connection is over. Will have to wait and see what happens tomorrow

[Fuji]

Same goes for me. Mine came on a while ago, but has been very low, 10, 1, high ping, till 22:36 where I'm now getting 11 ping, 800 800 speeds.

[SV2]

I am back online and the connection is back to how it used to be, did they actually fix this !?>!?>!?!?!?!??!

[Fuji]

Sadly to say, the net for me has usually recovered around 10-11 pm anyway, so I'm not sure if it's fixed or not.

Seems like a good sign IMO

[SV2]

I would be getting it right up until 11PM, im praying this is the fix.

Lets see tommorow!

[Fuji]

I should supposedly get a call from the back office to confirm any updates tomorrow!