Packet Loss at peak times

[anderoo]

I've been getting some significant packet loss lately, especially at peak times. I'm testing at https://packetlosstest.com/ as well as via ping to 1.1.1.1 and other Internet addresses. packetlosstest is currently showing around 10% packet loss which ties up with my results from ping. It really messes up VOIP and my work VPN, making it difficult to use teams/zoom etc.

Initially I suspected my internal network however from the test's I've run I'm now thinking there is a wider problem somewhere in the Vodafone network.

Trace route to 1.1.1.1

1 <1 ms <1 ms <1 ms 192.168.*.*
2 6 ms 6 ms 5 ms host-212-158-250-33.dslgb.com [212.158.250.33]
3 11 ms * 12 ms 63.130.105.110
4 * 12 ms 12 ms ixmanchester.as13335.net [195.66.244.71]
5 12 ms 12 ms 12 ms one.one.one.one [1.1.1.1]

I can ping 212.158.250.33 with zero packet loss. That will ping forever with a consistent 6-8ms time.

The intermediate hops do not respond to ping so I cannot trace where the problem lies however the fact that I can ping my first external hop reliably but not internet addresses points towards a problem that lies beyond my connection.

Is anyone else experiencing this? Is there any point raising this with support or will I end up in a loop of "try restarting your router"?

[anderoo]

I've still got the same issues if not worse now.

I think it's fairly clear from these results and the other threads on this forum that there are significant capacity issues with the Vodafone home broadband network. With no statement from Vodafone even acknowledging the issues, let alone presenting a plan to remedy them, I'll be contacting support next and moving provider, it's not fit for purpose in my opinion.

[rakesh84]

I managed to get through to tier 2 support. 

Unfortunately the conversation wasn't positive. I was basically told they won't do anything until more people report the problem. 

I explained Stadia doesn't have a big player base and in addition due to the nature of this issue most users will not have the technical knowledge to diagnose it. Most will either blame stadia, or blame vodafone. Vodafones tier 1 support being what it is will try its best to fob you off with various reasons like its your wifi. I imagine most stadia players giving up and assuming its pointless. I had to repeat to them I am not using wifi 4 times and they still tried telling me its my wifi. 

My contract is up in May so will be leaving then. 

[yquzac]

Did you manage to get this sorted or did you leave in the end ?