Power hub 900fttp

[Nigel8558]

Hi all I’m a new customer to Vida 910 FTTP 

I have had the system just over two week 

the problem is slow lan spots ie 380mbps not 900 from the power hub I have tried reset s all different cables cat 5e and 6  I even had a new router today and still the same problem wifi is fine over 800Mbps  and 100 up 

now then I found out how to setup a third party router name a Orbi 350 got it to connect to voda  as a router and lan speeds of 800Mbps and wifi speeds of 700Mbps  

does any know of a solution to get the power hub to work correctly??

[Gemma]

Hi @Nigel8558 - thanks for explaining the tests you've already done. For our team to look into what's happening, the Vodafone router will need to be connected. Once you've done this, please follow the tests/steps on our Broadband Support page. You'll then be connected to an agent if needed. 

[Nigel8558]

Thank you for your reply  I have spent over three hours with your technician and they can’t resolve the issue they sent a new router and the speeds on the lan side are the same 380 max  when I plug the third party router in I get 280 to 800 mbps so it’s quite frustrating that the power hub can not achieve this maybe you need to seen a different model router  to see if that resolve the issue 

[Janey]

Thanks for letting us know the latest and providing your feedback. I'm sorry to see the speeds still aren't where you'd expect them to be. I'd recommend getting back in touch with the Broadband team so they can investigate this further.