Shocking internet

[Idntknw]

So I'm not one of the lucky few that is able to get FTTP and i'm still stuck with FTTC. 

I usually get speeds around 38-40mbps... (but in theory should get 50+) over the last couple of days though for some reason my speed has dropped to <15mbps. 

I've tried all the usual tricks...

- reset the router

- swapped the cable

- tried the master/test port on the socket 

- vodafone broadband checker tool 

All have had no effect and apparently there are no known issues. I'm stuck in the customer support call loop of the automated system telling me to check the website and the website telling me to speak to an advisor. 

I even ran a broadband availability check on the vodafone website and now they're only saying that I can get max speeds of 15mbps but my next door neighbour can still get 50+ apparently. 

What the hell can I do?

[Ripshod]

It's fttc so it's not Cityfibre.

@Idntknw go into your router ui, go to the status page and let us know your sync speeds. If these are low then it's a connection problem with the openreach network. Vodafone would have to deal with that but it's always going to be vodafone's problem anyway. 

Sync speeds will always be higher than the actual download/upload speeds. 

[shauntooley]

Gents. FYI mine is fttc, and my sync speed has dropped from 36-38mbs, it is now 13-15mbs, I have spoken to Vodafone but no joy as of yet. 

Thanks for your help

[Gemma]

@shauntooley - So my team can go through some tests, please come and chat to us through Social Media. 

[Idntknw]

Oddly enough out of contract, hadn't realised as apparently they had an IT error which didn't notify me 🤣

[Idntknw]

Ok well, as I mentioned they got off to a great start.... 

but it's back to good old vodafone & openreach customer service  

"we are reviewing your case, the next update will be 16/01/23"

"we are reviewing your case, the next update will be 31/01/23" 

starting to get annoyed now, if and when they finally fix it I reckon I'll be changing provider. 

[Delta10]

I had a line issue.

Once by logging in to my VF account independantly of my VF FTTC service then running the connection checker a fault was found and a reference automatically generated OpenReach turned out surprisingly, even suspiciously, quickly.  Fortunately the fault was elsewhere than the cable under my block paved drive.

I got into the reviewing your case loop with Openreach when leaving Sky for Plusnet - it took a month to (re)connect the internet.

Unfortunately for you unless you change from FTTC to FTTP or 4G/5G you need Openreach to replace your cable whoever you choose as your provider.