So, iv'e been with Vodafone broadband(Superfast2) for 16months and have had this issue occur for the third time and quite simply it's boring at this point.
As the title says from 5pm-11/12 ish my internet goes from a stable 61/62mbs perfect working 18/19upload to as a record new low as 1.9mbs that its hit tonight. It starts decreasing from about 5pm down to 50-40-20-10. It sits around ten till about 8pm where it decides to just die. This is an ethernet connection and I've even gone as far as unplugging all other devices and turning off Wi-Fi.
They have sent an Openreach engineer who was furious he was even sent as 3 months prior they had sent one for this same issue in which nothing on my end is at issue from my house to the cabinet.
I live about 20metres (I can see it out of the window) away from my cabinet in which the engineer also went to check my line at.
They also sent through an "update" to my router apparently which did nothing obviously as its most probably being throttled between these times.
The customer service on the other hand is also terrible - quite simply repeating the exact same thing the last three phone engineers as they like to call themselves have said and suggested and completely ignoring the information and images/data I have supplied for them.
Any suggestions before I just move over to a different supplier? I don't really want to have to complain every 3/4 months for a couple of weeks for a working connection especially as I work from home.
