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23-09-2023 11:08 AM
Post Title: 'First half of post code - SY10
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Happens all the time at home
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. SY10 0BG
3) Does the issue occur if you try your SIM card in a different phone? Have moved the sim card between 4g routers (TP-Link, Teltonika) and same issue
4) What errors are seen or heard when the issue occurs? No specific error messages.
5) Does this happen on 2G, 3G, 4G or all? The connection is 4g
6) When did you first notice this issue? Around March/April of this year. Typical connections speeds before were 40 - 50 Mbps, now average around 14mbps
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent.