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Internet speed

Speed dropping

4: Newbie

My download speed has dropped this week, but upload is the same. Any ideas

DownloadDownloadUploadUpload

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28 REPLIES 28
2: Seeker

Mine is the same, so frustrating. I’m a new customer and it’s dropped so low I can’t use it.

Any suggestions?

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4: Newbie

I wish they would show the graphs. 

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4: Newbie

.@bendyone The images will show eventually. Well mine did when I put up a graph illustrating poor line speed.

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2: Seeker

same here this weekend.

been great all week, but this weekend the download speed has been through the floor on my Gigafast 900 - getting 50Mbps max if I'm lucky. Uploads running more or less full speed. Powering equipment off and back on makes no difference.

very frustrating

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4: Newbie

bendyone_0-1602581601827.png

 

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Moderator

@bendyone, thanks for the providing the graphs. Can you confirm which broadband package you're on and the device that you used for the speed tests, was this connected to the router by an Ethernet cable or WiFi? 

 

@Basketballnut, do you have the Vodafone Broadband App downloaded to check the sync speeds? If you already have it downloaded, is the speed above your minimum guaranteed speed? 

 

@willyeckaslike, is it just this weekend that your speed has dropped? Has there been any improvement over the past couple of days or are you still having an issue? 

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4: Newbie

I'm on the superfast 2 and used to get 62MBs  It now dropped down to 41MBs. Connected by cable. Speeds measured by a Samknows whitebox. 

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2: Seeker

yeah, seemed to drop friday night/saturday morning (can't recall exactly), but noticeable on Netflix/iPlayer streaming where the quality dropped, and on Sky Q on-demand/catch-up, where the box downloads the episode rather than streams it - a few of those failed all together. Same with any downloads via web - just crawling along. 

 

Speeds are now averaging less than 20Mbps on the download, essentially full speed upload (850Mbps+). Affecting all devices on the network, but I've done my testing all via CAT6 cable connected at 1Gbps between PC and router, with no wifi involved, as I know performance there can be variable. 

 

Still got the same issue, but i did log a call with Gigafast support yesterday. Went through all the usual basics in terms of troubleshooting, and it's now been passed to 2nd line, and i'm just waiting to hear back from them

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2: Seeker

Same for me

I noticed It was struggling to stream Netflix on the 11th so used Speedtest.net (which Vodafone recommend to use) and it’s dropped from an average of 60 down to 5. 

 

The 5 is across all devices, wired and wireless. The upload speed has not changed and stayed strong throughout.  The sync speed has stayed the same also, so it’s the throughput that has dropped. 

 

Iv been with Vodafone for 18 months with 0 problems. The routers in the same place, connected to the same devices and nothings different in my set up to cause this drop in speed.

 

I spoke to Vodafone last night who couldn’t find anything wrong with my line and told me to keep checking it for 72 hours and if there is no improvement then they will send an engineer out. 

 

I highly doubt the engineer could fix it as it is not a line issue. My speeds are so slow tonight I can’t stream anything or connect online on PlayStation.

I’m so bored and annoyed

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2: Seeker

Hmmm that's interesting that we're both essentially seeing the same thing, since the weekend, on different broadband products. 

 

I wonder if it's a routing issue of some sort within the VF network, or maybe a localised issue. Whereabouts are you? I'm in Leeds here

 

I haven't heard from 2nd line yet, and their response SLA runs out tomorrow morning so I'll be straight back on the phone with them!

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2: Seeker

I’m in Preston. Not too far away but far enough for it not to be a local issue.

 

From looking through other posts this seems to happening to a few people lately from September.  

A couple of people have reported that their speeds have ‘magically’ returned to normal, one took a week I think from the dates in the posts, another took a month. 

 

 

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2: Seeker

Yeah I think you're right on the question of whether it's local ...

 

Good to know it's not just me though. I'll certainly point to this thread when I call VF in the morning so hopefully they'll see there are a few affected users. 

 

Fingers crossed we're all back up to full speed soon

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2: Seeker

I’m not techy but I’d guess it’s a VF network issue. 

Stricter lockdowns means more people online and the network can’t cope. So people/areas are being throttled even though they say they don’t do that, which it technically might not be classed as because the sync speed is still normal. 

I’m sure I read about this happening when the full lockdown was in place  earlier in the year. Then they apologised and assured everything was being done to sort it.

Which is much more preferable then  being asked if iv put my router by a mirror or something ridiculous like that.

 

Hope you get some answers tomorrow, keep us updated. 

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2: Seeker

Just out of interest, can you run a test on http://openspeedtest.com/

 

I'd be curious to know what you get on there

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3: Seeker

if I follow the link, it tells me I get 40mbps.  any other site seems to correctly report the fact that I cannot even connect to my outlook exchange to download emails....

 

try this one: http://speedtest.samknows.com/

way more reliable and no ads

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2: Seeker

yeah, openspeedtest is the ONLY speed tester that gives me a result anywhere near what it should be - all the others are abysmal.

 

Anyway, hopefully i'll get somewhere tomorrow morning

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2: Seeker

Haven’t tried that one before, strangely it hit 32 download and 17 upload. Still only half of my usual download speed but still much faster then speedtest.net.

 

So I just tried speedtest.net again and 3 other new apps but on all of them I get 5 download and 17 upload. 

 

I don’t know what to make of that. Will try some more

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2: Seeker

My download speed has now dropped so low it won’t work. Luckily I’d not cancelled bt yet but I’m paying 2 providers and getting rubbish service.

 

ive changed my SIM card and my router. I’ve been on a chat with Vodafone for 4 hours tonight and still not solved.  

 

When i I put the sim in my phone the download was still bad.  The upload is still a good 20mbps in both.  Vodafone said they’d get back to me in 5-7 days. 

 

I just hope hope I don’t have to contend with homeschooling with no internet.

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4: Newbie

Openreach person comming this morning as VF say it is a line problem. Interesting as it's only the download speed that has dropped.

bendyone_0-1602745001828.png

 

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