Super Fast Broadband speed and connection issues?

[everson]

Hello, I have recently just joined vodafone from plusnet fibre and whilst the change over has been pretty seamless, I have been noticing some issues from in both connection and speed quality.  I have been carrying out tests for approx a week and hoping someone can help with my findings.  Household contains (1x Laptop, 1x Imac, & 2x phones).

My main issues are:

1) Minimum speeds are what they are meant to be on specific devices.

2) Connection issues: Fairly often on my devices main laptop and phones the internet will drop out and have to do the old school trick of turn wifi on and off on the devices to re-connect.

January 25th 2022: 8pm BB Speeds download / upload:

Latop: 42.67 mbs / 14.74 mbs

Imac: 42.28 mbs / 13.54 mbs

Phone: 33.41 mbps / 14.81 mbps : at 7:19pm phone apps were not connecting via wifi had to turn off and use mobile data to have them work for approx 10 minutes but internet was fine on my imac.

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January 26th 2022: 9:45am BB Speeds download / upload:

Latop: 41.01 mbs / 14.16 mbs @ 4pm loss of connections (see pictures

Imac: 41.97 mbs / 14.16 mbs

Phone: 3.34 mbps / 13.48 mbps

January 26th 2022: 7:45pm BB Speeds download / upload:

Latop: 38.9 mbs / 13.44 mbs

Imac: 27.92mbs / 13.47 mbs

Phone: 25.58 mbps / 13.44 mbps

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January 27th 2022: 10.46am BB Speeds download / upload:

Latop: 42.67 mbps / 14.74 mbps at 11:38am Laptop losses connection (2x in short space of time see pics)

Imac: 42.28 mbps / 13.54 mbps

Phone: 5.22 mbps / 12.75 mbps

January 27th 2022: 7:45pm BB Speeds download / upload

Latop: 8.65 mbps / 13.38 mbps 

Imac: 38.50 mbps / 14.43 mbps

Phone: 41.19 mbps / 12.02 mbps

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January 28th 2022: 9:25am BB Speeds download / upload:

Latop: 33.57 mbps / 14.74 mbps at 9:55am laptop losses connection (See pictures)

Imac: 40.86 mbps / 13.74mbps

Phone: 24.18 mbps / 10.34 mbps

January 28th 2022: 8pm BB Speeds download / upload

Latop: 42.58 mbps / 14.82 mbps 

Imac: 38.50 mbps / 14.43 mbps at 8:28pm Imac losses connection

Phone: 2.87 mbps / 11.43 mbps

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January 29th 2022: 12:56pm BB Speeds download / upload:

Latop: 42.23 mbps / 15.28 mbps 

Imac: 42.98 mbps / 14.14 mbps

Phone: 5.65 mbps / 12.15 mbps

January 29th 2022: 7:45pm BB Speeds download / upload

I forgot to take readings.

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January 30th 2022: 10:05am BB Speeds download / upload:

Latop: 41.24 mbps / 14.96 mbps 

Imac: 39.22 mbps / 13.34 mbps

Phone: 5.37 mbps / 11.91 mbps

January 30th 2022: 7:45pm BB Speeds download / upload

Will up date once i have the evening time slot for speed tests

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So as you can see from my findings, pretty much every day, somewhere on some device I am not getting my guaranteed speeds and also i am getting loss of connections.  What i am trying to find out is:

1) Is this a common vodafone broadband customer experience, as I have joined a 2 year contract and if this is my next two years i would rather leave and go back to plusnet as I never had one problem with them and they were supposedly slower.

2) Ive read about the routers for vodafone are not great, is it a hardware issue causing this.

Thanks any help appreciated.

[everson]

March 3rd 2022: 4:15pm Internet connection loss, checked this against other devices of phone and imac and both also lost connection 

[Jayach]

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That definitely looks like the line has dropped. Have you checked the router for "Number of cuts", that should go up by one every time you have a drop.

Re: Super Fast Broadband speed and connection issu... - Page 2 - Community home (vodafone.co.uk)

[everson]

It is currently showing as 0, which cannot be right? as my prooff shows ive been have no internet across all my devices since i joined?

[Jayach]

I was wondering if that was going to be the case, as to get the pictures you have shown the router has to be working and the WiFi connected, whereas if the line had completely dropped the router should be rebooting which takes a few minutes to complete.

Can you just make sure the DSL cable and the filter (if you use one) are all securely connected. (unlikely to be wrong, but best to check)

How long do these "drop outs" last, and if you log into the router whilst one is occurring does it show a connected speed?

[everson]

So are cables form router to microfilter / phone line are all secure and in (this was checked numerous times with vodafone agents on phone / live chat.

Drop outs vary, can be for 20 -30s and can be  a few minutes.  I will have to check on the next disconnection if it shows a connected speed.

[Jayach]

If it does still show a speed, that means the connection from the router to the cabinet is good.

Which will beg the question, what is blocking internet access?

Let's await the next disconnect.

[everson]

March 4th 2022: 3:03pm Internet drop on my mobile phone, apps would not connect and state something along the lines "no internet connection" had to drop off and use mobile data.  Lasted approx 60 seconds, tried logging in to see if it dropped on my Vodafone expert mode view but it was up and running by time i got back in.

[Jayach]

That is the problem with intermittent faults, you really only get to investigate them whilst they are occurring.

I would keep badgering Vodafone to try to get Openreach to check the line, but once again, their tests will probably pass, unless they are checking at the correct time.

The only real way to deal with intermittent faults is to swap out a bit at a time and see if they stop. From that point of view, a replacement router may be a place to start, but is up to Vodafone to agree to it.

Out of interest what PlusNet router did/do you have, as I believe one of the earlier routers they supplied can be configured to run on other ISPs.

[everson]

The router I have is a sagemon PlusNet hub one.  I agree this will be an ongoing issues i will be addressing, i emailed  and got an email back saying someone will be in touch within 10 days, that has not happened yet, but it is going, i will be sure to update on everything as it progresses

[network123]

As Jayach says, Openreach probably need to investigate. If you're getting lower speeds than your entitled to on your contract, try and see if they'll investigate on that basis?