Vodafone are heavily throttling uploads to Google Services

[geowars2]

I recently moved from BT Broadband to Vodafone, and have immediately noticed that uploads to YouTube and Google Drive are ten times slower. The upload is being capped by Vodafone to certain online services and I have been able to confirm this by uploading the same video at the same time on a friends internet connection using BT.

All my speed tests are at full speed (so >100Meg upload), and uploads to other online cloud services like OneDrive are unaffected by this issue.

When I say ten times slower, I mean literally. My videos upload at 12MegaByte or over 100Megabit on BT. On Vodafone they *consistently* upload at just over 1MegaByte or 10Megabit.

At this point, I am probably going to cancel in my cooling off period and switch to EE. 

If this isn't just the result of a temporary technical issue on Vodafone's side then this is a massively problematic and sneaky practice. it be possible for anyone else to confirm they are having the same issue as this will help us to understand the extent of this issue?

[geowars2]

I will also add that using a VPN, also results in an uncapped upload speed. In my case, reaching up to 90meg, or up to 9 times faster. It is still slower, because it's through a VPN.

I believe this confirms that Vodafone are significantly throttling upload speeds and in effect my upload speed for practical use is ten times slower than I had with BT, or would have with EE.

This is a shambles because leaving Vodafone in the cooling-off period could leave me without internet for two weeks whilst I wait for a new service to be activated.

[Cynric]

@geowars2 It's more like VF have a problem with load balancing and routing.

[Lucy_F]

Hi @geowars2 sorry to hear you're facing some trouble with your service. Broadband troubleshooting can be actioned here or via our dedicated broadband app. Other features can also be navigated via the app. To discuss this problem further, please contact our Broadband Support Team via 03333040191 or via Live Chat here. 

[geowars2]

Why can't it be discussed here? We all know when I contact customer service that I'll wait in a queue for ages, before ultimately being read to from a script asking me to restart my router and I won't get anywhere. The issue has been detailed and I can demonstrate that this is a Vodafone issue.

[Cynric]

@geowars2 We can discuss it all you like, but the moderators don't have access to VF system controls which is why you were directed to the helpline.

[allena]

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@geowars2 wrote:

I recently moved from BT Broadband to Vodafone, and have immediately noticed that uploads to YouTube and Google Drive are ten times slower. The upload is being capped by Vodafone to certain online services and I have been able to confirm this by uploading the same video at the same time on a friends internet connection using BT.

All my speed tests are at full speed (so >100Meg upload), and uploads to other online cloud services like OneDrive are unaffected by this issue.

When I say ten times slower, I mean literally. My videos upload at 12MegaByte or over 100Megabit on BT. On Vodafone they *consistently* upload at just over 1MegaByte or 10Megabit.

At this point, I am probably going to cancel in my cooling off period and switch to EE. 

If this isn't just the result of a temporary technical issue on Vodafone's side then this is a massively problematic and sneaky practice. it be possible for anyone else to confirm they are having the same issue as this will help us to understand the extent of this issue?

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It sounds like you're experiencing throttling with Vodafone for specific services like YouTube and Google Drive. While your overall speed tests show good performance, the slower uploads suggest that Vodafone may be limiting bandwidth for those platforms.

[Cynric]

@geowars2 Go to the Think Broadband website and setup a monitor https://www.thinkbroadband.com/broadband/monitoring/quality and run it for a few days. To my knowledge VF does not throttle particular end points.