how can i increase my internet speed?

[notsuperfast]

Hey, I have opted for the 80/20 service (superfast2) but am not recieveing anything close to it, I have heard that the SNR can effect the speed and the valued seem pretty high. Would there be anything for me to do to decrease this. I am ongoing a complaint case and Jackie from the Directors Office is dealing with it, but wondering what I can do within the meantime. I suggested to her about installing a new copper line free of charge, but have not had a response yet. 

DSL Mode

ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime

1 day, 0 hours, 14 minutes and 19 seconds

Line Coding

DMT

Status

Connected

Number of Cuts

0

Link Power State

L0

Line Quality

  Downstream Upstream

Current Rate	27662 kbps	12646 kbps
Maximum Rate	32941 kbps	12738 kbps
Signal-to-Noise Ratio	5.9 dB	6.1 dB
Attenuation	DS1 15.9 dB, DS2 39.0 dB, DS3 61.3 dB	US0 2.7 dB, US1 28.4 dB, US2 45.8 dB
Power	6.9 dBm	6.8 dBm
CRC Errors in last 1454 minute(s)	455	143
Delay	8 ms	0 ms

  Downstream Upstream

Super Frames	22706272	8931804
Super Frame Errors	16	37
RS Words	1517772311	580275974
RS Correctable Errors	110717	170
RS Uncorrectable Errors	360	0

  Downstream Upstream

HEC Errors	1404	0
OCD Errors	0	0
LCD Errors	0	0
Bit Errors	0	0

On top of that here are the results from BT Wholesale:

I had some issues with copy and pasting ("Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.")

60	41.2	14	8.8	35
58.6	35.9	13.7	8.1	32.4

Please can someone explain to me what all of this information means and how it effects my internet speed / what the optimum values should be (I would like to understand what is going on) and sorry for the inconvenience in advance.

[Jayach]

There is no figure for an optimum SNR, the optimum is the lowest your router and the cabinet can negotiate, whilst still keeping the line stable.

It usually starts at about 6.4 and, if the line conditions allow, reduce as much as it can over time.

My downstream SNR is 4.4 and DLM adjusted it to that, so I get the max sync. The upstream is 10.3, because I'm already at the max speed for that,

Line Quality

  Downstream Upstream

Current Rate	79998 kbps	20000 kbps
Maximum Rate	83238 kbps	26875 kbps
Signal-to-Noise Ratio	4.4 dB	10.3 dB
Attenuation	DS1 9.1 dB, DS2 22.2 dB, DS3 34.7 dB	US0 2.1 dB, US1 15.3 dB, US2 24.8 dB
Power	12.8 dBm	4.3 dBm
CRC Errors in last 87868 minute(s)	24	14144

[Jayach]

It does sound like your line is the problem, but Openreach are loathe to spend money fixing copper lines, when they will all be redundant in a few years.

Any idea when you will get full fibre?

https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband

[notsuperfast]

@Jayach 

my area does not have any colour on it, i have registered my interest a couple years ago now (and had others do the same)

I assume if they have no plans for Full Fibre they will be more lenient to installing a new one?

[notsuperfast]

You get over the average speed and upload speed, however I get below my MINIMUM speed, lol.

How long is your line? Have you had yours replaced at all? How old is your line? What would be your best advice for me currently?

[Jayach]

I imagine my line has been here for a good few years. I've been here 11 years, and it's not been touched during that time. It's overhead via poles, so if it does need work, it will be pretty easy and cheap to do.

Google maps says I'm 240 metres from my cabinet.

What would I do? I'd get Vodafone to send another Openreach engineer and if he/she says it the best your line can do, point out that it is below the "handback" figure on their own website.

Good luck.

[Ripshod]

What was the minimum guaranteed speed you were given?

You're struggling already and things will only get worse if this doesn't get sorted so looking for a way out for you. Start looking around now for fttp in your area (no point staying with fttc if your copper's failing) 

[notsuperfast]

My min speed provided was 50mbps (which I have never gotten)

I have got an engineer coming tomorrow. Is there anything that I should ask that will get openreach to fix this once and for all?

@Ripshod @Jayach @Cynric 

[Ripshod]

Offer tea/coffee then ask him if he'd be happy in the same situation. 

[Jayach]

If they say there is nothing they can do, ask that they escalate it to their manager.

There must be some complaints procedure in Openreach.

[gipjon]

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@notsuperfast wrote:

My min speed provided was 50mbps (which I have never gotten)

I have got an engineer coming tomorrow. Is there anything that I should ask that will get openreach to fix this once and for all?

@Ripshod @Jayach @Cynric 

---

The good news is if your contract says min speed provided is 50mbps then the engineer should try to get you 50MB or more download. However are you sure, Your post above says Vodafone minimum guaranteed speed of 40MB. and your pic of the broadband checker seems to say a minimum of 32.4

what speed does your next door get, you can check here .put your next door address in and look at the observed speedS and date 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome