how can i increase my internet speed?

[notsuperfast]

Hey, I have opted for the 80/20 service (superfast2) but am not recieveing anything close to it, I have heard that the SNR can effect the speed and the valued seem pretty high. Would there be anything for me to do to decrease this. I am ongoing a complaint case and Jackie from the Directors Office is dealing with it, but wondering what I can do within the meantime. I suggested to her about installing a new copper line free of charge, but have not had a response yet. 

DSL Mode

ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime

1 day, 0 hours, 14 minutes and 19 seconds

Line Coding

DMT

Status

Connected

Number of Cuts

0

Link Power State

L0

Line Quality

  Downstream Upstream

Current Rate	27662 kbps	12646 kbps
Maximum Rate	32941 kbps	12738 kbps
Signal-to-Noise Ratio	5.9 dB	6.1 dB
Attenuation	DS1 15.9 dB, DS2 39.0 dB, DS3 61.3 dB	US0 2.7 dB, US1 28.4 dB, US2 45.8 dB
Power	6.9 dBm	6.8 dBm
CRC Errors in last 1454 minute(s)	455	143
Delay	8 ms	0 ms

  Downstream Upstream

Super Frames	22706272	8931804
Super Frame Errors	16	37
RS Words	1517772311	580275974
RS Correctable Errors	110717	170
RS Uncorrectable Errors	360	0

  Downstream Upstream

HEC Errors	1404	0
OCD Errors	0	0
LCD Errors	0	0
Bit Errors	0	0

On top of that here are the results from BT Wholesale:

I had some issues with copy and pasting ("Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.")

60	41.2	14	8.8	35
58.6	35.9	13.7	8.1	32.4

Please can someone explain to me what all of this information means and how it effects my internet speed / what the optimum values should be (I would like to understand what is going on) and sorry for the inconvenience in advance.

[Jayach]

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@notsuperfast wrote:

I don't understand how the MAX Rate is lower than the Current Rate Lol...

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Me neither, it seems like your line has serious problems, but Openreach are not prepared to do anything about it.

I can only suggest going via the complaint route, and if they are unable to do anything to resolve it, (and physically Vodafone can do nothing) by putting pressure on Openreach, then go to CISAS, if necessary, and leave and try another ISP.

Complaints Code of Practice | Vodafone UK

Or live with the low speeds until FTTP becomes available in your area.

Does this link give any more info on when that may be?

https://www.openreach.com/fibre-checker

[notsuperfast]

@Jayach 

Currently I have a complaint being processed, however they keep trying to phone my at awkward times where I am unable to answer. When I call back it says that the phone number is not accepting calls. I keep emailing them and to the caseworker too but they never reply.

Here is the results from the Fibre Checker: 

[gipjon]

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@notsuperfast wrote:

@Jayach 

Currently I have a complaint being processed, however they keep trying to phone my at awkward times where I am unable to answer. When I call back it says that the phone number is not accepting calls. I keep emailing them and to the caseworker too but they never reply.

Here is the results from the Fibre Checker: 

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how long does it take to get ,   a image to be moderated

[Jayach]

How long is a piece of string?

It may never be allowed if it contains personal info.

[notsuperfast]

@Jayach 

What do you mean by this?

[Jayach]

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@notsuperfast wrote:

What do you mean by this?

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@notsuperfast wrote:

how long does it take to get ,   a image to be moderated

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It means nobody can give a definitive time for moderation.

how long is a piece of string - Wiktionary

@Jayach wrote:

It may never be allowed if it contains personal info.

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It means what it says, they don't allow information that can identify you to be posted.

HTH.

[notsuperfast]

@Jayach 

Oh, lol. That one flew past me. 

Has the image been moderated yet?

[Jayach]

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@notsuperfast wrote:

Has the image been moderated yet?

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It has. It shows you should definitely be getting a higher speed.

[gipjon]

what speed does your next-door neighbour get, you can check here .put your next-door address in and look at the observed speeds and date 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

[Jayach]

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@gipjon wrote:

what speed does your next-door neighbour get, you can check here .put your next-door address in and look at the observed speeds and date 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

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I don't know if it is the same for everyone, but I only see the observed speeds when using the number checker, not the address one.