Hi Jayach,
Thank you for the reply, I didn't expect to get one this late, so I'm very grateful, and thanks for the welcome.
Yes, I did see that AllyJMcA was not too technically minded but I hoped I could be helpful to her as well and others in the future if I can. I haven't tried the PSTN phone socket on my new MK4 Openreach socket that has just been installed. I did ask the very good Openreach Engineer, (he was the only one in over three years that would check the cable down from the pole, where I always knew the fault was, (very poor/noisy telephone and intermittent Broadband in windy/rainy weather) but no one else would listen!) he replaced the cable and guess what, the broadband now works perfectly, as it should have 3+ years ago! He did say the 48/50v power may still be there but it would go, so I suppose the phone connection will go as well, even supposing it is still there.
I have done multiple resets/power off and disconnecting/reconnecting phone, etc, etc, but still no phone (no white phone LED) even after being on with the Chat person today for an hour and a half, although they assured me they had advanced my problem to others, so it might come on in the next few days, but I'm not holding my breath!
I was informed today (via text) that my repair ticket would expire tomorrow so if I was still having trouble to phone on 0808 0057320 quoting my reference number, which I tried to do before going the nearly 'Mission Impossible' Chat way, but the automated answer said to put in my six figure ref. number, but I had been given an eight figure one, so it wasn't accepted and the call was ended! How does that work then!? 🤔
Yes, I had seen while searching that a BT customer was able to call on one phone while another was in use, in fact I'm sure I've seen this as a feature on a BT web site, however it wasn't mentioned if they were using both green phone sockets, or indeed if the BT router had two phone sockets.
Thank you for the info on the router powering a corded phone, I thought it would do but nice to have it confirmed, by the way I was talking about a 'tone' phone not a 'pulse' dial one, I know those cannot be used on digital voice, although again I have seen mention of a pulse to tone adapter that can be used, but they are quite expensive, it's a shame really as I have a couple of old Trimphones I have repaired and was using, ... oh well, I suppose that's progress! 😞
Hmmm, ... yes I have found Vodafone support to be a bit lacking, although to be fair most ISP's are like that now, but if you persevere and are polite and willing to stay for hours with an actual 'Chat' real person, they do seem to try their best to help and progress any problems if needed.
Anyway, thanks again and please don't feel you have to answer this tonight, or any time, I'm just glad to chat with and get good answers from an knowledgable and informative real person. 😊Vince.
