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20-01-2024 03:53 PM
Hi…
Can anyone help me with this? I’m not very techy so bear with me.
I recently changed to Vodafone broadband/landline from BT. It has changed to digital voice so I now only have one working phone (attached to my router). I asked the engineer how I can use my other phones and she didn’t have a clue. I basically want one more phone upstairs so I don’t have to keep running up & down the stairs. I got an RJ11 as suggested on here..plugged it into the socket and it didn’t work. Is it even possible? It’s the only thing that has annoyed myeloma by changing as it appears to be that you can mow only have one phone? Is this correct? If so why aren’t customers being told about this before changing? I really think that this is going to open a big can of worms if it can’t be sorted easily. Any ideas? Thanks in advance.
26-01-2024 11:39 AM
Cynric,
Yes, I know there is supposed to be provisions in place for those that rely on things like that, but it is down to the individual phone/Internet service provider to sort this out with their customers, and I'm sure you know that some providers are better than others. Just as an example a friend of mine in his late 70's with his wife who is bedridden and blind (their VM service provider was aware of this) hadn't been told of the changes Digital Voice are bringing about, and if it wasn't for the fact that their land line had a fault a few days ago they still wouldn't have known anything about it, (other than from me) but at least the engineer that came to fix the fault was very good and provided them with a Motorola FW500 emergency phone, which I'm sure they wouldn't have got till some time in the future, ... if at all! In fact although I would consider myself to be reasonably aware of today's technology, if I hadn't now been changing to Vodafone and getting Digital Voice telephony and done my own research into it, and yes, now telling all my older (and not so old!) friends about it, who as I say haven't got a clue what's going on and how it might affect them. I'm sure my last service provider wouldn't have told me about it, until maybe it made financial sense for them to do so. Vince.
28-01-2024 01:17 PM
Hi, I have just got my Grandstream HT801 working, and have been able to resolve this exact problem. I am assuming from your posting that you wish to retain use of any existing extension BT phone sockets around the house? If this is NOT the case - as others have suggested, just connect the base station of a set of wireless phones to the phone socket on router and then put the extensions where you want them.
In my case, I wanted to use my own Netgear D7800 router AND retain the landline AND STILL have access to the house extension phones. This works for my setup, but Icannot see why it wouldn't work for the original Vodafone router or indeed any other.
As you will have found, you need an RJ11 plug to 431A (or 631A socket ( actually they are the same in appearance - just that one has only 4 of the wires connected and the other 6) - which gives you a 'Standard BT phone socket on the free end enabling you to plug in your original BT type landline phone. BTW, assuming you got this adapter cable from Vodafone, you will first need to plug into this socket one of your line filters - NOT because the line actually NEEDS filtering - but the Vodafone adapters do not contain the required capacitor, so any phones plugged directly into them will not ring! (Found this the hard way!)
I then bought from Ebay a standard BT socket phone splitter and a phone extension lead with a male plug on each end (a bit more elusive than the usual extension wire, but inexpensive from Ebay). I then plugged the socket splitter into the BT phone socket on my wall, and plugged my first telephone into one of the available sockets. The male to male extension lead was plugged into the other socket at one end and the available socket on the line filter that was connected via the short adapter provided by Vodafone, into the phone socket of my Grandstream HT801 phone adapter - although I cannot see that it would not work if plugged directly into the Tel1 socket on the back of the Vodafone supplied router.
Once this has been done, and BT extension phone sockets around your house should start working again as they did with the old (analog) telephopne system connected over the copper wire connection to your house.
I would just say that this should ONLY be done once you have got your new phoneline which is supplied over the fibre connection, as once this has been done, Openreach will cut off the copper wire connection from your house back to their equipment - so there is no risk of the two interfering with one another.
28-01-2024 02:11 PM
Hello Mach1,
I'm not too sure who you are addressing this message to, if it's AllyJMcA, then he/she did say they were not too technically minded, so although the info you provided is good, I don't know if AllyJMcA would be able to follow it? Plus we don't know if AllyJMcA has a FTTC or FTTP connection?
If you are replying to my posts, then yes, I can certainly do as you suggest, but I'm not too concerned about the house phone wiring, all I personally want to do (I have FTTC broadband) is to connect two seperate phones (one corded and one DECT cordless) to the two green sockets on the back of the THG3000 HUB router, so either could be used, plus I will add battery backup for the router, in case of power cuts.
I now at last have finally got the phone activated and trying both the Tel1 & Tel2 sockets they seem to work OK with my cordless DECT phone, but I don't have a corded one (I lent the one I had to someone and never got it back! 😞) so I'm in the process of buying one so that I can try both phones and make sure they will both work together. Vince.
28-01-2024 04:36 PM
Thanks, I probably did not post my answer correctly! I agree, with the full fibre, using DECT phones AND the Vodafone router is certainly the simplest way forward.
I was taking it as read that it was a full fibre FTTP connection - as otherwise there are no issues with landline phones - they just plug into the BY socket(s) fed over copper wires. Things start to get more tricky when you want top notch broadband AND to retain your landline (and worse still if you want to keep your plug-in extensions. 😊
28-01-2024 05:52 PM
@MACH1 wrote:
I was taking it as read that it was a full fibre FTTP connection - as otherwise there are no issues with landline phones - they just plug into the BY socket(s) fed over copper wires.
Not true anymore, all new connections use digital voice (VoIP), both FTTP and FTTC.
28-01-2024 05:23 PM
She 😉
28-01-2024 06:18 PM
OK AllyJMcA, I did think so, but today I know you have to be very careful not to upset people. 😉
Yes, a DECT phone with two handsets is probably the best option for you, and I'm sorry for repeating myself, but do be aware that the land line will not work if there is a power cut, unlike the old BT phone system that did work during power cuts, so having a good mobile phone and reliable network for emergencies is a good idea, especially for your father. As Cynric has already pointed out, there should certainly be provisions in place for those that have personal alarms or have medical issues, etc, but I would definitely make sure Vodafone, or any service provider is aware of what the customers circumstances are and their needs.
I do also totally agree with what you say about the elderly who don't understand or know about this, I've actually got much younger friends with land lines who don't know what is happening! Vince.
28-01-2024 05:28 PM
I am she btw lol. I went from BT to Fibre 100 package. As for FTTP or FTTC? No clue what that is or what I have. I just want to be able to have 2 phones in the house. I’ve decided that the best way forward seems to be to change my current 1 BT phone to a DECT system that offers one phone with answer phone which I can connect to the back of my router and another for using as an extension upstairs that just needs to be plugged in and not connected to a phone socket. I’ve really struggled to understand a lot of the advice on here but I really do appreciate the help. I do worry about the elderly understanding all of this ..my father is 88 and has a community alarm. Given that the engineer who fitted my broadband couldn’t answer any of my questions I really hope that by the time we all HAVE to do the changeover that the engineers etc are up to speed to answer all questions that will be asked. Thanks all 🤗
28-01-2024 05:56 PM
@AllyJMcA wrote:
I am she btw lol. I went from BT to Fibre 100 package. As for FTTP or FTTC?
I assume you mean Full Fibre 100, in which case it is FTTP.
How is your router connected? Into a phone socket or a box on the wall with lights on (ONT)?
30-01-2024 10:09 PM
There is a box on the wall with lights..