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Landline

Caller display stopped working

Barton1967
2: Seeker

We've recently updated our BB / landline, and have lost the caller display service.

 

How do we re-enable this as we receive a large proportion of unwanted calls?

 

Chris

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5 REPLIES 5
Jayach
16: Advanced member

What do you mean by updated? Did you take out a new contract or renew?

Either way you should be able to enable it here:

Calling options (vodafone.co.uk)

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Barton1967
2: Seeker

Hi,

 

We renewed our BB / landline.

 

I've tried the link you sent, but I can't see the option for caller ID:

 

Barton1967_0-1632429587374.png

 

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Jayach
16: Advanced member

Your picture hasn't been moderated yet, but I suspect I know where you may be going wrong.

When you log in to Vodafone via the link, make sure you select the landline and not the broadband. (Which seems to be the default)

Choose Plan.jpg

You should also be able to change to the phone/landline instead of the broadband from the drop down menu.

selection.jpg.png

The option you require is under Services and Extras, Calling options, Home phone call features.

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Barton1967
2: Seeker

Hi,

 

The image was a snip from the calling options page.

Here is a text version, showing the only options I can see:

 

Home phone call features
  • Permanent Number Conceal
     
    This free service permanently withholds your number as default - but you'll be able to show it when you need to.
     
     
  • Call Management Features
    Monthly payment  £ 2.50
     
    Stop calls from withheld numbers to your home phone, send calls to another number and get alerts when someone's trying to get through.
     
     
Voicemail   
  • Voicemail Standard
     
    Store up to 10 messages on your home phone and listen to them at any time.
     
     
  • Voicemail Plus
    Monthly payment  £ 2.65
     
    Pick up messages from your home phone when you're out, record a personal greeting and control how many times your phone rings.
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Jayach
16: Advanced member

Strange as mine looks different:

Web capture_24-9-2021_144926_www.vodafone.co.uk.jpeg 

If you can't find the option I suggest using live chat, they should be able to enable it.

https://www.vodafone.co.uk/bbservcd/

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