Cannot log into Vodafone account - Security Code problem

[broadband_user]

Hi,

I'm trying to log into my Vodafone account.

Username and password is fine, and then the portal asks me to receive a security code, so I select the Vodafone landline number - I have broadband and a landline supplied by Vodafone.

I get a call from BT telling me I have a message of 0 minutes. There is no message or code that's read out.

How do I log into my Vodafone account?

Thanks.

[Effie]

Hey @broadband_user I hope you're doing good. If you drop a message to the Social Media Team they can help you get logged in. 

[broadband_user]

>>If you have an account specific query on the Community, we’ll ask you to message our team via Facebook, X (formerly Twitter), or Instagram.

I don't have an account on any of these platforms. Don't do social media. Thanks for the link anyway.

I spent 45 minutes on 'TOBi Chat' via the Vodafone website last night and eventually got a ticket raised.

It would appear that the mandatory 2FA system Vodafone uses can't use a Vodafone landline for authentication. It has to be a mobile with reception. If you don't have reception, you can't log in.

Expecting a call back in the next 3 days from technical support.

Regards.

[Janey]

Thanks for letting us know @broadband_user It sounds like you've reached the right place, if you need help with anything else just drop us another post.