Cannot log into Vodafone account - Security Code problem

[broadband_user]

Hi,

I'm trying to log into my Vodafone account.

Username and password is fine, and then the portal asks me to receive a security code, so I select the Vodafone landline number - I have broadband and a landline supplied by Vodafone.

I get a call from BT telling me I have a message of 0 minutes. There is no message or code that's read out.

How do I log into my Vodafone account?

Thanks.

[Effie]

Hey @broadband_user I hope you're doing good. If you drop a message to the Social Media Team they can help you get logged in. 

[broadband_user]

>>If you have an account specific query on the Community, we’ll ask you to message our team via Facebook, X (formerly Twitter), or Instagram.

I don't have an account on any of these platforms. Don't do social media. Thanks for the link anyway.

I spent 45 minutes on 'TOBi Chat' via the Vodafone website last night and eventually got a ticket raised.

It would appear that the mandatory 2FA system Vodafone uses can't use a Vodafone landline for authentication. It has to be a mobile with reception. If you don't have reception, you can't log in.

Expecting a call back in the next 3 days from technical support.

Regards.

[Janey]

Thanks for letting us know @broadband_user It sounds like you've reached the right place, if you need help with anything else just drop us another post.

[GB2120]

Hi 

I started my contract 4 weeks ago with Vodafone and exactly the same issue. Don't bother wasting your time with their chat line and phone them. They have set up your details with your landline as your primary contact number and need to change it to your mobile number. It really is an utter nonsense a company this large continues to frustrate their customers with these simple annoying issues.

If you get nowhere on this route tell them you are cancelling and the next employee will set you up correctly but why can't they do this initially? 

Good luck