Gigafast phone issue

[andrewjb88]

Hi All,

Had Gigafast installed the other day, works fine but phone line doesn't. I tried to connect my existing phones via the adapter to TEL1 and 2 neither light up, no dial tone etc. So as per Vodafone support recommendation I purchased new cordless phones as mine were 4-5 years old. Plugged them in and once again no dial tone and on screen it says "check line"

Tried to call support but cant get through. How the hell do I get landline working?

[Evie]

Hey there @andrewjb88, that's very odd! Did the phone work with your previous provider? Could you attach a picture of the set up of the phone line please? As in what cables are plugged in where and so on? 

[pudz1878]

We have the same problem new phone number but it doesn’t work.  

[MarkD]

Hi @pudz1878, are you also getting no dial tone? Have you brought your number across from another provider or have you been given a new number? Mark