Landline Phone not working properly since full fibre installed

[thebirdman]

Since full fibre was installed my landline phone is not working properly. The sound is very poor and calls often drop out or cut out after a horrible screeching sound. I have been in touch with Vodafone who have offered a couple of solutions which have not worked. The phone is a BT 8610 cordless which worked absolutely fine before fibre was installed. Vodafone tech support suggested trying another phone, which made no difference, and adding a RJ11 to BT adapter, also to no effect. Is there a compatibility problem between older phones and the new router or the fibre technology. Vodafone claim there should not be a problem using older phones, but I am not so sure. Can anyone clarify as I’m frustrated and don’t seem to be getting any answers after a month.

[thebirdman]

Just to add that the spare phone tried was a wired one. I have just seen a post further down with almost exactly the same issue, which does not appear to be a handset issue. That  problem has not been resolved yet as far as I can see and the replies he has received from Vodafone frankly just seem to be stalling. I have already raised complaints over our treatment and so far have got nowhere as well.

[Amanda]

Hey there @thebirdman - thanks for reaching out to us. 

I can understand your frustration over this and I'm sorry you haven't been able to get the help you needed when you got in touch. 

We'll need to speak to the Gigafast team to see if there's anything further we can do - please pop my team a message via Facebook or Twitter and if you include your community username with a link to your post, you won't need to repeat yourself either 👍 

When presented with the automated options, just click Get Started > Message an Agent and this will get you through to us.