Landline not active after switching to Vodafone

[js429]

I switched my Dad's broadband and landline over to Vodafone last month as he was being charged ridiculous amounts by BT. Vodafone sent him a new router, arranged for an engineer to visit to sort out the landline switch. The Openreach engineer attended the day after the activation date and when he left broadband was working perfectly but the landline was not working. You can't dial out. And if someone calls the landline number, they hear a message "This person's phone is currently unavailable." Vodafone said wait 24 hours and it should resolve itself. It did not. 

This was 2 weeks ago and since then I have contacted Vodafone 5 times, (3 via chat and twice by phone). Each time the agent I speak to tells me that they have raised a request and the problem will be sorted within 24-48 hours. It is still not working. The last agent told me the problem has been logged with the "higher technical team". I asked what do I do if the landline is still not working after 48 hours. She told me, "it will definitely be working in 48 hours". It's still not working! 

On top of this, Vodafone have now sent my Dad an email and text message saying that his first bill is ready and available to view online but he cannot log into his online account to see it. The login details that Vodafone sent don't work (I've tried many times, copied and pasted, checked that caps lock is not on etc). During one of my 5 attempts at contacting Vodafone an agent tried to reset the password and that didn't work either. It appears that the account set up has not been completed properly. 

On the router (Vodafone Wifi hub) the 'Internet' light is on solid white and broadband is working fine. The 'Phone' light is not on at all so I assume this means that the landline has not been set up. The phone is plugged into an adapter and the adapter is plugged into the TEL socket on the back of the router. I have factory reset the router to try to force it to download any updates but that didn't work either. 

Is there anything else I can try? I am fed up of being told to wait 24-48 hours by Vodafone agents. How do I get them to take this matter seriously and resolve the issue quickly? My parents are elderly and rely on the landline to speak to healthcare professionals so this is a big inconvenience for them. 

Any help gratefully received!  

[Jayach]

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Is the PHONE @Dammers2596 wrote:
Does anybody have a working landline into a Version 3 Vodafone full fibre wifi hub?

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Just which router do you have? The THG3000 or the new Ultra hub?

Whichever it is there will be people using the phone fine. From what you say it sounds like a setup problem at Vodafone's end.

Ignore anything Currys tell you.

Edit: How are you connecting the phone to the router?

[Ripshod]

Reset the router via the recessed reset button on the back (hold it in for a good 10 seconds). This will force a reprovisioning, and fresh new setting will be downloaded yo your router. 

[Dammers2596]

Done that three times in last 12 hours. Phone LED flashes when they ring but cannot answer the incoming call. No dial tone ever, yet from VF only from TT on same fibre connection

[Jayach]

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@Dammers2596 wrote:
 No dial tone ever, yet from VF only from TT on same fibre connection

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Are you saying the TalkTalk line is still active? How are you connecting the DECT base to the Vodafone router?

[Dammers2596]

OpenreachEnnr here now and say phones are not included in their service contract that stops at the master fibre socket.

[Jayach]

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@Dammers2596 wrote:

OpenreachEnnr here now and say phones are not included in their service contract that stops at the master fibre socket.

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You said you are on full fibre, so presumably you/they mean the ONT. In which case it is true. 

[Dammers2596]

No and I sent back the router that worked. I suspect either my phone is too old or the router is faulty but I can't get a resolution. Buying a new 4-phone set may not change anything?

[Jayach]

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@Dammers2596 wrote:

No and I sent back the router that worked. I suspect either my phone is too old or the router is faulty but I can't get a resolution. Buying a new 4-phone set may not change anything?

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The DECT phone you say you have will work perfectly well.

It's unlikely the router is faulty, but not impossible.

No, I don't think getting a different phone system will help. Do you have/could borrow a standard analogue phone to test with?

Which router do you have ? The THG3000 or the new Ultra router. (i.e. are you on Pro II)

[Dammers2596]

NO, No and I sent back the Talk Talk router that worked. I suspect either my phone is too old or the VF router is faulty but I can't get a resolution. Buying a new 4-phone set may not change anything?

[Jayach]

@Dammers2596 

How are you connecting the DECT base to the router?