NO incoming calls on landline
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22-08-2020 12:16 PM
Incoming calls now not working at all.
Calls register as a "missed call|".
Outgoing calls are OK.
...............coincidently, this only happened since I registered an issue re upload on broadband.
Have posted a note on both twitter and facebook - no response to date.
Chat bot is always 'busy'.
Any way to talk to someone at VF ?
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25-08-2020 02:39 PM
Hey @kes1066 - Hmm, that sounds very odd! Have you heard back from us on Social Media yet?
Is there a dial tone on your landline?
I would advise we look into your account to check what the issue may be - if you are yet to hear back from us on social media, either pop over your Facebook/Twitter name used to message us or you contact us on 191/
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25-08-2020 02:43 PM
Evie - awaiting call from engineer today hopefully - escalated over the weekend so might be resolved sometime soon.
FYI - can get outgoing OK with dial tone, just nothing incoming.
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27-08-2020 01:23 PM
@kes1066 Did you receive your arranged callback from an Engineer in the end? If so, have they managed to fix the Landline issue?
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27-08-2020 01:26 PM
Yes thanks, the landline is now back in action for incoming calls.
..........but the broadband upload speed is still really, really slow.
Hoping to get some attention on this soon.
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27-08-2020 05:19 PM
@kes1066 What's the Home Broadband's current Upload speed showing as right now?
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27-08-2020 05:32 PM
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28-08-2020 04:16 PM
BACK to NO landline at all
...and still ultra slow upload on broadband
FLT: 981112 still unresolved.
LANDLINE is now completely dead
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29-08-2020 11:44 AM
FLT: 981112 still unresolved.
LANDLINE is now completely dead
...and still ultra slow upload on broadband 0.6MBPS