I have been through difficulties until this problem was finally solved. I have been missed around by chat customer service, and only second level xpert could guide me correctly.
To cut short, you need:
-Analog (standard) landline phone that can be connected to the VF router. Not every landline works ! What i know that BT090630 and Panasonic KXTGJ320EB would work.
- VOIP phone would never work.
- RJ11 internet cable that came with the router or the cable came with your landline phone. Ethernet cable would never work.
- If your landline phone inlet port is rectangular, different from square head of the cable, you need a cheap adaptor to receive the square cable end and give a rectangular end suitable for your landline phone inlet port.
- connect one end of the cable to Phone 1 or phone 2 green outlet at the back of the router. The other end of the cable in your landline phone.
- the phone indicator in the router front panel should be led white contineously. If not , it means the service is not set from VF side and you should contact them first to solve this problem.
- The openreach wall box ( ONT) has nothing to do with the landline connection.
I hope i could help.
