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The App says my account is temporarily blocked everytime I try and register

Walphi
3: Seeker
3: Seeker

Why can’t I access to register via the Vodafone app or website.  It constantly says temporarily blocked.  My landline rings out to the person calling me but nothing at my end and I can’t access help.  

3 REPLIES 3

Charlotte
Moderator
Moderator

Hello, @Walphi

I understand that you're having some trouble with the MyVodafone services, and you can get in touch here so that we can access your account and take a look. 

If you're experiencing problems with your landline, I'd recommend getting in touch with the Broadband Support Team here so they can complete some troubleshooting with you.

I’ve sent a message via Facebook.  Thank you

Jayach
16: Advanced member
16: Advanced member

@Walphi 

Are you able to make calls? Have you tested to see if it is just not ringing?