main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Landline

What Analogue Phone and adapter for Gigafast?

SOLVED
View solved solution
johnoverall
3: Seeker

Currently without access to my landline as my old BT Synergy handsets don't work with the new Gigafast box. 

 

What analogue phone do other community users have tested and working with Gigafast please? Did you also require an adapter and if so which one?

 

Reluctant to buy VOIP phone for a landline I will rarely use but need to have access to it.

 

Also interested in cheapest cordless VOIP options please as an alternative. 

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
KeithAlger
16: Advanced member

The standard BT Synergy handsets should work with the Gigafast router.  If the base station of the handset has an RJ11 socket, you should just be able to use a modem (RJ11 to RJ11) type cable between the base station and the router.  If the cable is hard-wired into the base station then you'd simply need a BT type socket to RJ11 type adapter!

 

If that doesn't work it's likely the landline hasn't been set up properly!

View solution in original position

View more options
5 REPLIES 5
KeithAlger
16: Advanced member

The standard BT Synergy handsets should work with the Gigafast router.  If the base station of the handset has an RJ11 socket, you should just be able to use a modem (RJ11 to RJ11) type cable between the base station and the router.  If the cable is hard-wired into the base station then you'd simply need a BT type socket to RJ11 type adapter!

 

If that doesn't work it's likely the landline hasn't been set up properly!

View solution in original position

View more options
johnoverall
3: Seeker

I tried the rj11 lead that came with the Gigafast to connect it tomy Synergy base but there was no dial tone in ext1 or 2.

 

I had thorough support from Vodafone and jumped through their hoops. They also did a visual check using some video support software to check that I was following their guidance. They also said they were able to dial out using my line remotely.  So their conclusion was incompatible handsets and base.

 

I've ordered an adapter to try so if that fails I'll go back to them but I think I'll probably end up replacing the phone, perhaps with an IP phone. They seem reluctant to check line configuration until I've gone through their stepped approach. 

 

Thanks so much for replying and helping. It's nice to know that I should have been able to just plug in and go as I've been thinking I'm at fault here.

View more options
johnoverall
3: Seeker

Brought a cheap adapter as advised and I now have a working phone. Thank you. Weird that a direct rj11 connection wasn't good enough.  Vodafone perhaps should have provided the adapter as stated on their packaging. 

View more options
glynzz
2: Seeker

Hi , what adaptor worked for BT synergy 5500 please advise?

View more options
Jayach
16: Advanced member

It will be the same adapter that has been recommended on here a few times.

rhinocables® RJ11 Plug to BT Socket with tail Telephone Adaptor White: AmazonSmile: Electronics

View more options