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Mobile Broadband

Are Vodafone providing a solution to NAT issues on games consoles? xbox, ps4, switch

2: Seeker

Since joining Vodafone and attempting to play my consoles through my 4G LTE device I've come across the various NAT issues everyone is experiencing and have tried various methods to get my devices online with my Vodafone sim (including borrowing kit from my networks team in work for port forwarding and static IP addresses, tethered VPN's, and other wonderful solutions.). Seems that theres no way to address the NAT issues that everyone experiences trying to game over the Vodafone network.

 

With the introduction of these 4G/5G home broadband solutions (Gigacube) is this something that Vodafone will be addressing? From looking into this issue there appears to be a large amount of people joining Vodafone, realising that they won't support games devices over 4G/5G and then cancel thier contract. I am currently in this exact situation with a new 30day contract. I'm happy with everything else on Vodafone, great signal+plan etc, but not being able to play consoles over a tethered connection is a massive drawback for me where this is required when I'm working away and if I can't get a solution I'll no doubt be leaving Vodafone for another provider.

Surely Vodafone can't just turn a blind eye to this any time someone brings it up? Especially with the Home broadband they are offering (Which if this issue was ironed out I would absolutely be signing up for!)

 

Cheers

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19 REPLIES 19
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Moderator
Moderator

We really appreciate your feedback @highlandsports and understand your frustration, nothing should hold you back from a full gaming experience. 

I've passed along your comments and raised this for further investigation, as I agree this would be a great benefit 👍

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4: Newbie

Well, there are people telling me that they have port forwarding working but no matter what I try it won't work for me over Vfe - clearly I am not alone. For me it is not a big deal as the Vfe broadband is just for failover should my primary broadband go down.  I can appreciate for anybody wanting to play games it would be a complete non-starter. I do wonder if typical 4G latency would kind of be a real downer for many gamers anyway? Of course 5G should not have the latency issues.

 

 

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3: Seeker

I’ve also literally signed up and received my gigacube today and found the strict NAT issues (all troubleshooting steps have been attempted such as DMZ, port forwarding, virtual server etc etc), I know the NAT is nothing to do with 4G in general as I can tether to my iPad (Sky/o2 network) and get an open NAT type and being on the unlimited day plan the fact that gaming uses less data than streaming movies I cannot see how data usage can be the reason either.

Please tell me this is going to be resolved ASAP or there is a resolution in place so I don’t have to send it bAck.

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4: Newbie

I believe that the IP address you are being allocated is a CGNAT private IP address. I suspect Vfe don't have enough IPv4 IP addresses. Sorry but if this is indeed the case port forwearding will not work. The only option is to tunnel over the IP connection with a service like Andrews & Arnold l2TP.

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4: Newbie

And nearly three months later this is still very much an issue and naturally never mentioned to the public buying into these device. Could you imagine if virgin media did this then told their customers once it's installed that they can forget gaming it's just a Netflix and website device? It simply wouldn't be tolerated. I would totally ditch mine and jump over to three that don't have this issue if they were already in Manchester.

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3: Seeker

Hi guys, still getting the same problem in October now. Is this issue going to be addressed?

We live in rural Scotland and just set up our gigacube on a trial from Vodafone yesterday.

Really impressed with the speeds but this NAT issue is kind of a deal breaker. 

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Moderator

@Ash194 and @RyanK95 We wouldn't want anything to ruin your gaming experiences. So we can look into this and see what we can do to eliminate these issues, contact us privately through Facebook or Twitter and one of our dedicated team will be happy to help 😊

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3: Seeker

Thanks for your reply Mark,

I've tried all the steps you would normally take to open your NAT type and actually spoke with a Vodafone advisor on the phone yesterday. 

Basically I was told there is nothing that can be done- it's just the ways the gigacube is set and if I'm unhappy to return it to my nearest Vodafone store. 
So looks like I will also be giving three a go

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4: Newbie

Hi Mark,

like Ryan I have pretty much been told the same thing. Even setting up a VPN in the Gigacube failed to resolve this. Sadly for me the Gigacube is nothing more than a glorified Netflix device.

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3: Seeker

What about the rest of our gaming experiences as I cannot use my games machines anymore because they won't play online, the NAT type restricted means we cannot joins online games individually let alone as a group or household..

Ive already had my security settings modified by your support staff to allow all content and that made no difference whatsoever.

Can someone contact me to fix my gaming issues?

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3: Seeker

Agreed, a pointless device which doesn't do what its competitors devices does and hides what it cannot do so you get trapped into a contract...

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4: Newbie

The issue probably has nothing to do with the Gigacube (although there may be issues with that as well). The problem is a network issue. The issue is that you are getting a CGNAT IP address from Vodafone. The WAN IP address you get allocated by Vodafone is a private IP address. Many users get given exactly the same private IP address. The private IP address (that lots os people are sharring) gets mapped onto one public IP address. Any incomming connections attempting to connect to either the private or public IP will fail as there is not a one to one mapping.

The only way around this is to use a tunel over the top like Andrews & Arnolds L2TP (I am using this for some stuff but not games).

No, until Vodafone adopts IPv6 I can't see this getting resolved.

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2: Seeker

Still an issue for me and I will be switching providers as soon as I get the chance which is the reoccuring theme with people with this issue... Pretty poor from Vodafone especially as they are selling a new home broadband service that bricks gaming services when its a massive industry.

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4: Newbie

Has there been a response back from the NOC / planners when this was raised internally some months back? I think it would be really helpful if Vodafone could give us all some time scales in order to avoid being trapped in contracts needlessly. 

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3: Seeker

Yeah, if they could give some info if they are trying to sort it that would help and also let customers know that gaming is restricted to save wasting this time.

I don't know the ins and outs about ipv6 that @vegtable mentioned. But if it could be sorted within an acceptable timescale I would stick with Vodafone as I feel they get the best signal strengths where I am

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4: Newbie

It is also worth noting that you don't need to use a Vfe broadband SIM. You can use any regular phone SIM with an unlimited data plan. I just use a phone SIM in my router.

 

For anybody that is interested in going down the L2TP route - it works well, port forwarding works, you get a static IP address, latency didn't take a big hit. However, the MTU size has to be reduced quite a bit. Having said all that, I get beter bandwidth going through the tunnel (and its associated overheads) than just using the naked connection.....why that is I have no idea that should be unless Vodafone are throttling some traffic a bit? Not tested carefully so might just be a fluke?

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4: Newbie

Oh, one more thing, unless you are lucky enough to be in a 5G area, 4G latency is probably not great for 1st person shooter type games. I don't play games but my son used to do his nut if the latency went over 30ms - and on 4G that will be a common problem. Personally, for what it is worth I am happy enough Vfe for my needs. Speed isn't great as I am a long way from the mast (I use a relatively expensive directional antenna) which helps but it is fast enough. Latency in the realms of 50ms isn't an issue for my needs, stuff like VOIP works fine. I can port forwards using a tunnel for the few things like PLEX and my FTP server that need to accept incomming connections. Where I live there are limited options and a phone SIM is very cheap if you shop about.  

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4: Newbie

I'm on a full 5G signal in Manchester. My latency is around 22 ms which isn't great for 5G i used to get 9 ms on a DOCSIS connection. Bandwidth is also poor for 5G I get around 50 mbps which is 100 less than what Vodafone advertise as the minimum. This backs up a review carried out of their network and published on CNET which claims 4G is faster. I hope when there is more spectrum released next year this improves where we can enjoy a full 100 hertz FDD 

>> CNET review. 
https://www.google.co.uk/amp/s/www.cnet.com/google-amp/news/vodafone-5g-in-the-uk-is-off-to-a-rough-...

 

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4: Newbie

I am on 4G and a long way from the mast without direct line of sight. I just tested, going through tunnel to Andrews and Annolds: Ping 20ms, download 29Mbps, upload 11Mbps. It does vary quite a bit but that is typical.

 

  • I use a phone SIM with unlimited data - ~£20 a month.
  • Andrews and Annolds L2TP ~£8 a month
  • Second hand branded huewaei 4G router.
  • PFSense based router sate behind the 4G router - mine is a PC Engines based router - this establishes the tunel.

 

If you need to create a tunel for a games console you will need a router that can do that. I think the main options are an OpenWRT based router of PFSense or anything commecial grade. Most domestic routers probably don't have the smarts to set up a tunel. Not sure about DDWRT routers? Ubiquiti routers might be able to as well?  You can get really cheap Open WRT routers made by GL.iNet which are not too bad.

 

Personally though, I would cough up the money and go down the PFSense route - there is a learning curve but the software is very versatile. Setting up the L2TP tunel is simple though and there are instructions on the A&A website. Open WRT requires some command line shinanigans I think to set up L2TP. 

 

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