Data usage gone over in 3 days!?

[Chelseamc2000]

So my plan refresh’s on the 2nd of every month. I have a mobile Wi-Fi  dongle ( Vodafone R218h) I’ve had this device since December 2018.

I decided this would be the best plan for me. 30GB of data a month with an added video pass, costing me £27 a month, which I’m happy to pay. I was told I could use my laptop and my  consul on this box and so I have been doing so since I got the box out and everything was fine! I was told if I was watching YouTube or Netflix it would all come out of my video pass, so I’ve been doing that since, nothing has changed since December and I’ve never ever gone over the 30GB a month! 

I’ve had no issues up until now. 

However this month! I’ve somehow gone over my data, I’ve racked up a bill of £46.50, it might not sound a lot to you but for me that’s a big chunk of money and simply I can’t afford that. Also just to add apparently I managed to do this in the space of 3 days! 3 DAYS!? Now I’m really confused. 

Now I was confused because I’m the only one that uses this device for Wi-Fi. 

If it was the PS4 it would’ve done it the previous months right?  Well that’s what I’m assuming. 

Howver today I’ve read up you cannot use your laptop or consul on this device , which I was told by an assistant manager that I definitely could!?

So today I have learnt I’ve been completely and utterly Mis-sold too. 

To say I’m disappointed with the support from Vodafone is an understatement, it’s been shocking. All I’ve been offered is a free 1GB of data... 1GB like come on? That’s going to really last me the whole month? 

Your video passes don’t even work? 

I have rang up 5/6 times in the last 3 days asking what’s happened and I’ve been told each time that they do not no... now how do you not know? I was promised I would be recredied the money and I would be given 20GB of data for the inconvenience... when I rang the next day to ask why my Wi-Fi had been cut I was told I had no data... I said a women I spoke to had said I would be gifted 20GB of data and apparently that’s not on my notes on the system?? I’m completely annoyed and stressed with this situation...

Why wasn’t I told in the first place that I cannot use certain devices with this Wi-Fi? Why wasn’t I informed when I decided to pay for this? 

Why haven’t I been given any answers? Why have I been left with no Wi-Fi for a WHOLE MONTH because you think I’m to blame? 

Why has this suddenly started happening? 

Is this going to happen every month from now on? 

I’m shocked at this to be honest. I also learnt I can’t have a data cap on this Wi-Fi because I have a video pass... like what!? I’m honestly just disgusted with the way I’ve been treated and if nothing is resolved I WILL cancel this  appalling  Wi-Fi, I’m also going to be lodging a complaint to Ofcom. 

Had I known all this before hand I would never of bothered with this network in the first place. 

You misell your products and when question about it you don’t even know what you’re talking about. 

Also I was sold this product by an assistant manager... so I expect him to know exactly what he’s on about but clearly I was mistaken. 

[Pluginz]

I dont use social media websites apart from youtube.

Is that a problem?

[Andy]

Hi @Pluginz 👋 That isn`t a problem, the main reason we ask you to contact us by social media is because the moderators here work within the social media team as well. If you can`t use social media, alternatively you can also contact our webchat team or call 191 from a Vodafone mobile or 0333 304 0191.

[Pluginz]

Thanks for your reply dude 🙂

What are these forums for? 
It would be nice if resolutions could be displayed within the forums and not hidden away so others havnt got a clue.
A simple explanation as to why my data usage ends on the same date as my bill date, would be perfect !

I dont mean to be rude, but i dont wanna be doing the same thing twice.  Ive posted my problem on here, maybe hijacking another thread.
This is where i expect an answer.  Not to have to write it out, all again to somebody else.

Surely thats what this forum is for. Otherwise, its just a website full of junk.
I must of read over a 1000 posts maybe more on here.
Cant say ive seen more than 5 solved threads. Come on thats bad man.

Talk to me 🙂

[Pluginz]

One thing i always do in my life, is try and help people. You'll see that on here, unless i get banned !
Ive already posted about 50 times in the last few days.  Im a helper.  All i expect is a little bit back. 🙂

I must have almost 700 posts on the Windows 10 techincal forums, for all areas with my experience over the years, trying to help people with computer problems.  All people want is a solution.  If its there, share it 🙂

Over the last 25 years, i must have over 20,000 posts online from various forums and hobbies.  I share my knowledge and experience and give away free knowledge from years of practise. 
Take years to learn stuff.

All i seem to see on here, is replys, saying the same thing. But theres no public resolution. Whys it all hidden?
I read this all the time on here,

"We appreciate your problems, and if youd like to contact 'the' media team, im sure they'll be willing to help and sort it out"

That, is not a fix.  Thats just palming good paying customers off to someone else. Your job is done.  But you havnt done anything.
This site may aswell be run by bots.  and i dont mean to be rude. Its just life

Have you seen the website TrustPilot?

There is a page on there full of vodafone reviews. Sorry its 809 pages actually.
You gotta laugh man. The replies are a joke after a while.
If you havnt seen it, you gotta read it bud.  Dont tell me, you dont giggle after the first couple of pages.

https://uk.trustpilot.com/review/www.vodafone.co.uk

Love you vodafone 

[Effie]

Hey @Bell-August As we don't have any account access on the Community, please reach out to the Social Media team here so they can look into your usage.