Forgot top up

[Joe-K]

I'm using pay as you go deal, but I forgot to top up. It seems my number was expired. Can I top up the number I used and keep the number?

[AnnS]

Hi @Joe-K 

IF the SIM has expired and been removed from the network before reissue, I doubt this would be possible.  However, if this is mobile broadband, the number won't be as important as a phone.

If you have the mobile broadband device, you should be able to use any PAYG SIM in the device.  Unfortunately, with stores not being open, you will be able to get a new SIM online here, you will need to select PAYG :  Free SIM 

[Andy]

Hi @Joe-K 👋 we can certainly look at the possibility of this but can`t say for certain without viewing your account, if you can get in touch by following the instructions here and we will take a look at your options.