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Mobile Broadband

Massive increase in lag when streaming Netflix

2: Seeker

HI,

I have about 14Mbps connection which works generally OK until I stream Netflix and then, although Netflix is OK, then lag times for everything else go through the roof but bursts every few seconds. I assume this probably corresponds to the Netflix cache filling and draining but when the lag happens it breaks voip calls and online gaming.

example

Reply from 151.101.64.81: bytes=32 time=32ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=35ms TTL=52
Reply from 151.101.64.81: bytes=32 time=52ms TTL=52
Reply from 151.101.64.81: bytes=32 time=32ms TTL=52
Reply from 151.101.64.81: bytes=32 time=33ms TTL=52
Reply from 151.101.64.81: bytes=32 time=36ms TTL=52
Reply from 151.101.64.81: bytes=32 time=39ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=33ms TTL=52
Reply from 151.101.64.81: bytes=32 time=37ms TTL=52
Reply from 151.101.64.81: bytes=32 time=36ms TTL=52
Reply from 151.101.64.81: bytes=32 time=33ms TTL=52
Reply from 151.101.64.81: bytes=32 time=31ms TTL=52
Reply from 151.101.64.81: bytes=32 time=39ms TTL=52
Reply from 151.101.64.81: bytes=32 time=33ms TTL=52
Reply from 151.101.64.81: bytes=32 time=46ms TTL=52

Netflix stream start

Reply from 151.101.64.81: bytes=32 time=86ms TTL=52
Reply from 151.101.64.81: bytes=32 time=152ms TTL=52
Reply from 151.101.64.81: bytes=32 time=133ms TTL=52
Reply from 151.101.64.81: bytes=32 time=191ms TTL=52
Reply from 151.101.64.81: bytes=32 time=138ms TTL=52
Reply from 151.101.64.81: bytes=32 time=126ms TTL=52
Reply from 151.101.64.81: bytes=32 time=209ms TTL=52
Reply from 151.101.64.81: bytes=32 time=117ms TTL=52
Reply from 151.101.64.81: bytes=32 time=119ms TTL=52
Reply from 151.101.64.81: bytes=32 time=136ms TTL=52
Reply from 151.101.64.81: bytes=32 time=113ms TTL=52
Reply from 151.101.64.81: bytes=32 time=183ms TTL=52
Reply from 151.101.64.81: bytes=32 time=197ms TTL=52
Reply from 151.101.64.81: bytes=32 time=141ms TTL=52
Reply from 151.101.64.81: bytes=32 time=102ms TTL=52
Reply from 151.101.64.81: bytes=32 time=127ms TTL=52
Reply from 151.101.64.81: bytes=32 time=208ms TTL=52
Reply from 151.101.64.81: bytes=32 time=220ms TTL=52
Reply from 151.101.64.81: bytes=32 time=210ms TTL=52
Reply from 151.101.64.81: bytes=32 time=330ms TTL=52
Reply from 151.101.64.81: bytes=32 time=342ms TTL=52
Reply from 151.101.64.81: bytes=32 time=356ms TTL=52
Reply from 151.101.64.81: bytes=32 time=131ms TTL=52
Reply from 151.101.64.81: bytes=32 time=658ms TTL=52
Reply from 151.101.64.81: bytes=32 time=130ms TTL=52
Reply from 151.101.64.81: bytes=32 time=36ms TTL=52
Reply from 151.101.64.81: bytes=32 time=32ms TTL=52
Reply from 151.101.64.81: bytes=32 time=30ms TTL=52
Reply from 151.101.64.81: bytes=32 time=31ms TTL=52
Reply from 151.101.64.81: bytes=32 time=41ms TTL=52
Reply from 151.101.64.81: bytes=32 time=31ms TTL=52

Now it rises and falls
Reply from 151.101.64.81: bytes=32 time=471ms TTL=52
Reply from 151.101.64.81: bytes=32 time=31ms TTL=52
Reply from 151.101.64.81: bytes=32 time=39ms TTL=52
Reply from 151.101.64.81: bytes=32 time=45ms TTL=52
Reply from 151.101.64.81: bytes=32 time=33ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=37ms TTL=52

Reply from 151.101.64.81: bytes=32 time=331ms TTL=52
Reply from 151.101.64.81: bytes=32 time=170ms TTL=52
Reply from 151.101.64.81: bytes=32 time=270ms TTL=52
Reply from 151.101.64.81: bytes=32 time=38ms TTL=52
Reply from 151.101.64.81: bytes=32 time=31ms TTL=52
Reply from 151.101.64.81: bytes=32 time=54ms TTL=52
Reply from 151.101.64.81: bytes=32 time=35ms TTL=52
Reply from 151.101.64.81: bytes=32 time=35ms TTL=52
Reply from 151.101.64.81: bytes=32 time=40ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=35ms TTL=52
Reply from 151.101.64.81: bytes=32 time=153ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=51ms TTL=52
Reply from 151.101.64.81: bytes=32 time=34ms TTL=52
Reply from 151.101.64.81: bytes=32 time=315ms TTL=52
Reply from 151.101.64.81: bytes=32 time=31ms TTL=52
Reply from 151.101.64.81: bytes=32 time=33ms TTL=52
Reply from 151.101.64.81: bytes=32 time=44ms TTL=52

 

My monitor shows the load cycle but it's nowhere near the max download speed:

 
 
 
 

image.png

 

running a test from fast.com gives a massive difference in lag between loaded and unloaded:

yas1_0-1606238400831.png

 

and an ookla test shows no variation of download speed during the test:

image.png

 

Is there anything that I can do to prevent the increase in lag?

Thanks!

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