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4: Newbie
I have had nochoice but to have vodafone disable cellular data for that handset. This is not ideal because I am paying for 8gb data every month but I can not risk another bill over £1000. I advise anyone with an iPhone to ALWAYS disable data. This severely restricts the handset and hardly qualifies as. Smartphone.
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Community Champion (Retired)

Why was it necessary to ask Vodafone to disable cellular data, were you not able to just toggle the cellulat data button on your iPhone to 'Off' and then back on when you needed it?

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4: Newbie
No I do not have the handset it is used by my 14 year old daughter over 200 miles away. Despite her assuring me she had done as I asked data was still being used although at a much reduced level. I don't have the time to check every day on her running total and the phone has managed to use more than 8gb in a single day before.
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Community Champion (Retired)

You should be able to go into Restictions and disable cellular data and a host of other thing in there. You can password protect any changes so that only you can restore them Of course that would only be of use when you can get you hands on the phone to set up the restrictions.

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16: Advanced member

45GBin18days - please STOP spamming the boards with your issue.  Do not post outside of this thread please.

 

As for you issue, have you taken the phone away from your daughter yet?  I'd suggest that you do that, sell the device to pay off the bill and, if you still want her to have a phone, get a £20 PAYG handset that she can use.  That way she will learn some responsibility and realise that her actions have consequences. 

PWIAC

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4: Newbie

By the sounds of it you are still willing to take the risk the problem may occur again.

If I had a 1100 pound bill I would personally be taking more serious action.

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4: Newbie
What part of over 200 miles away do you not understand?
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16: Advanced member

45GBin18days wrote:
What part of over 200 miles away do you not understand?

She could always courier it back to you.  Unless you do something about this, it is going to keep happening. 

PWIAC

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4: Newbie
Vodafone have disabled cellular data in that handset.
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4: Newbie
You realise your not helping your argument here, I understand your angry, but what happens if you get another £1100 bill? How much risk are you willing to take?
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4: Newbie
Ah well, that's different, just a fight over the existing bills then, not much more to be said on the subject I suppose.
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4: Newbie
Vodafone have disabled cellular data in that handset. I have had it in writing that at my request no more data charges will occur.
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4: Newbie
Oh come on dry you know what he has been over charged for, it's going to be exceeding his data limit. That's how vodafone make their money.
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4: Newbie
Leave vodafone ASAP they will try and screw every last penny out of you quoting "you should. Of checked your data use"
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16: Advanced member

@45GBin18days - please stop posting all over the boards - do not post anywhere else but this thread. 

PWIAC

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1: Seeker

Just had a bill for £491.49 of which £461.49 was for data usage over the limit IN ONE DAY!!!! Thankfully they suspended the account quickly otherwise would be into the tens of thousands of pounds.

 

Three days later they contacted me but wouldn't speak to me until I confirmed my details to which I refused as it sounded clearly like it was a scam. The chap on the phone used the exact words "I heard you say your name was Josh, please can you confirm your surname and address" clearly sounded like a scam call! I've had several this year so am very vigilant.

 

I would never have taken out the account if I had known that additional data would cost nearly £27 per GB and was not capped at the allowance! This is written nowhere on the paperwork and I had to be told by customer services.

Nor am I able to easlily monitor data usage witht the equipment they supplied at the same time (R216 wireless 4G router)

 

The contract was missold - I wasn't not told that it is a "self managed account" (as i was just now on the phone) two previous contracts with O2 and now on Giffgaff, all just stop data services when the data allowance is used up.

 

On top of this I was told when I took out the contract (and it says on the paperwork) that the cost is £25/month for 50GB when my bills have always shown as £30 until now, thats right - they dodnt manetion, ANYWHERE that VAT wasn't inclusive.

 

Feeling completely ripped off and abused as a customer and if forced to pay I may have to get legal.

 

Steer clear of Vodafone!!!

 

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Highlighted
Moderator

@josh23 - I can understand that you’re unhappy with the charges you’ve incurred.

We offer ways to monitor your usage, via a My Vodafone account.

When you took the contract, it would show the amount of data that’s included in your plan.

For us to access your account and discuss this further, please send us your details by following the instructions in this private message.

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