R218

[R218]

My Vodafone shop tells me I can no longer use my R218 outside UK due to post Brexit policy. Is this other users experience?

I am being directed to a TalkMobile data SIM as an alternative and clearly this is concerning as the acid test is switching it on when arriving on holiday when it may not work?

[AnnS]

You certainly can use your dongle when you are roaming in the EU @R218 but depending on the tariff you are on you may be charged extra.  Quite sure Vodafone are changing the PAYG roaming policy soon but no mention of this on the charge checker here: Vodafone Roaming Charge Checker 

I have put in France as an example and the information came up for using another device.  

[R218]

Thanks.

I have to go back and resolve this this evening.

The R218 MiFi dongle is a niche product that most staff don't seem to have any idea about.

I usually buy 2Gb for £10 which lasts 90 days ,covering  2 holidays so reluctant to change if I really don't have to.

Travel is stressful enough without this uncertainty.

[Amanda]

Good morning @R218 🙂 

You can use our Charge Checker as @AnnS has mentioned above, to find out the current costs to use your Pay as you go MiFi device abroad. 

If you're already roaming when any changes to charges are made, we'll give you plenty of notice beforehand. 

[R218]

Thanks. Got it hopefully sorted last night. Took a long time!!

This product is so niche that most staff have never seen one or topped it up.

I don't like topping up on line because it isn't transparent what you are actually buying eg 30 or 90 days of data

Once again, the way to top up is apparently to get a new SIM and add the data package to it.

[Amanda]

Thanks for getting back to us and letting us know you've got it sorted @R218 - that's great to hear 🙂 

[R218]

Didn't go as well as I had hoped in France.

Worked fine for 36 hrs until, I suspect, I tried to help get my Granddaughter on line with her iPhone via the R218 not realising she hadn't selected a French carrier.

The consequence was that for the next 3 weeks I suffered from "connected/no internet" and had to squat once a day on an absentee neighbours front step to pick up emails etc.

Back home, it seems to be working OK and I have gone through the system to confirm "connect automatically when roaming" box is ticked.

Any ideas?

Is it a problem with device or sim? It will be a pain to go back next month and find out the problem has recurred.

[Effie]

I'm sorry to hear that @R218 

We'd need to do some investigating to find out why this happened so we can stop it doing the same thing again in the future. So we can rule out an issue with the SIM, please drop the Social Media team a message here 

[R218]

Sorry, maybe I'm a bit social media "thick", but I don't understand what I'm supposed to ask the social media team.

You have made the suggestion that this team somehow investigates the SIM so what "link" am I supposed to forward via Facebook?

[Beth]

@R218 We'll need to take a look into your account which we're unable to do here as this is a public platform. Please pop our Social Media team a message with a link to this thread so you're not needing to repeat yourself. Once security has been passed, the agent will be able to review your account in its entirety 🙂