I would appreciate it if the Social Media Team members could forward this to someone in the Technical Team within Vodafone who can take a look at this video and information presented through the Traceroute and figure out what is going on and investigate to come up with a solution for this issue.
Apologies @GreatBritian - our Unlimited Max Plan isn't capped at 10mbps, that's our Unlimited Plan. I'm really sorry for any confusion this has caused, I'm going to make sure that this is fed back to agent who gave you this information.
I'm unsure why using a VPN would affect your speeds at all, as all that does in hide your IP. I've seen screenshots from customers of them getting up to around 120mbps, so I know that the network can reach these speeds (dependant on the area of course). Have you tried your SIM in a different handset or device at all?
I'll be happy to raise a Network case for this, to get it investigated further; I'll message you via our social channels to get the information that's needed.
I'm not been funny but there's so much confusion relating to this plan.
I've been told that much different information I don't know what to believe anymore.
Please can you raise a network case as you replied and get to the bottom of this as I shouldn't have to falk out for a VPN subscription to use the services, nor should I be limited in anyway shape or form wherever I decide to go in the UK.
I have only tried the sim in the 2 different Note 10 5G Plus devices and exactly the same issue was present.
Unforunately I don't have any other devices to try this sim in.
I'm happy to provide information such as the ICCID Number, IMEI etc.
It's also worth mentioning that I can achieve normal speeds after midnight till around 8am then I require a VPN to access "Normal" speeds. It's as though something is triggered in your core network during peak hours like Traffic Management. I'm aware multiple agents say it isn't but it is and it needs investigating.
I'm happy to send my sim and device to Vodafone for them to do further testing if required, obviously I will need this back after you perform tests.
(Alternatively it might be a good idea to get hold of a Samsung Galaxy Note 10 5G and a Unlimited Max package and do some testing on it in a attempt to see if you can identify any issues).
Please can you make contact with me so I can provide the information you need for a network case to be created and investigated.
Thank you very much for keeping us posted.
Please could you share how you got ofcom involved, this is exactly that needs to happen in my area too, in my opinion
Vodafone, are a bit too complacent when it comes to handling isolated network issues specific to an area/mast.