We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
So, I'm due to be at a gig on Friday and thought I check on the tickets via TicketMaster. With a standard mobile data connection I cannot get the TicketMaster app or website to work! If I connect via WiFi (any WiFi) or using a VPN back to my home r...
Good day,My client, cambridgedriving.academy is currently receiving a lot of complaints from their clients that they cannot access the website when on the Vodafone network. An SSL certificate error is shown when trying to access the site.Please could...
My daughter is in Copenhagen and her 4G has stopped working, she is on Vodafone contract
Hello,Our users complain that our website https://tcsys.org is being blocked by Vodafone Secure Net+ when they use their cellular network connection.Our website is providing Internet Telephony services between members, and is only accessible to our r...
I'm having continuous problems with my 4G Samsung. What can I do to resolve it, if I can? My 4G keeps dropping out. When it isn't dropping out anything I watch on my phone like catch-up tv apps, Amazon Prime, using Amazon, basically anything, it all ...
I live in a rural area and mobile phone coverage is poor and since Vodafone turned off 3G and can use my iPhone 13 on Wi Fi calling but that is about it!I can’t use my data allowance at all and most of the time my phone displays E which is the slowes...
I just been told by text that my phone is now 5g ultra compatable (pixel 8 pro ). And indeed on the website for pay monthly phones it shows pixel 8 pro as being 5g ultra compatable. 1st question. How can I tell it's using the 5G standalone network?2....
My 4/5g is not working but it shows I have signal at top of screen. I have tried all the troubleshooting and was on live chat to technical team for over 2 hours. Does anyone have any idea how to get this fixed before I decide to get a new phone compl...
Since yesterday, I haven't been able to use mobile data. I have the option to turn it on and it comes up with 5G, but trying to load a website causes it to come up with "Website took too long to respond" and a "No internet connection" notice at the t...
Hi,Why does my signal drop driving in an area with good coverage, such as when driving on the M40 between Bicester and London.If I turn my phone off and then on again, I get a signal again.This also happens when I need to use my phone in an area away...
