Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Voxi URL request rejected

Suddenly not able to go on the voxi website, told my request URL was rejected and given this number 14027493770223062249, can't even get on the website to talk to their support?

oxsxn by 1: Seeker
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Slow data no 4g from east croydon to london bridge?

Regular issue meaning you cant stream anything, listen to music or browse the internet on what is a main route into london, signal is a complete joke but despite reporting there is no improvement. Anyone else have these issues?

Mjpl81 by 1: Seeker
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Network wide site block

We have a website that is blocked on the vodafone network https://v4.co.ukWe have been in previous contact and have been advised to use https://www.virustotal.com/ to see to logged services marking the site as malicious. We have scanned the server an...

B9 by 2: Seeker
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  • 16 replies
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No Internet access via WIFI hotspot

I've set up a WIFI hotspot on my phone (a Huawei P9 Plus running Android 7.0). Devices can connect to my phone fine with WIFI, but then they all report there is no Internet access. Internet works fine on my phone. I have a good 4G signal. I've just b...

5G SA (ultra) - phone not connecting

Hi!I should be able to connect to 5G Ultra (standalone) - I meet the pre-requisites - I use compatible handset (S23 Ultra), upgraded my plan since February 23 and I tried it in several postcode covered by 6G Ultra. However my phone only connects to N...

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sirgader by 4: Newbie
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Coverage and data

I was on Vodafone years ago and it was fine. I switched about a bit and also was on Vodafone about two years ago. It was at least on a par with EE.I just rejoined and switched my wife and I's phones and home broadband to Vodafone. Broadband is fine, ...

Pipefish by 3: Seeker
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4G performance poor unless a VPN is used

Hi,I use 4G as my broadband and have a 4G router. I've been pleased with this setup on the whole, but the past couple of months the connection has been less reliable. It started around the time that 3G was switched off - not sure if this is a coincid...

PS5 connection not working

Our PS5 has stopped working since moving to Vodafone . We have tried to connect on wifi and wired neither works, we have tried factory resets on both router and ps5 and changing the dns but nothing. Internet works for other devices just not the ps5. ...

Sawjo by 3: Seeker
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