We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Having major packet loss and latency issues over the past week, has been fine for 18 months.I have a SIM which I use primarily for gaming - it's used in a 4g/5g router, and I have had no issues up until recently. I know it's a Vodafone issue as I've ...
Hi, Just join Vodafone few days back sim only deal and I just keep my old number. But after two days I stop receiving calls anyone call me find the message user busy, though I can make call and send messages and can receive messages but not receive ...
Hi, I am writing to report a critical issue regarding our domain, Tally.so, which has been mistakenly flagged by Vodafone Secure Net. We received reports from users in UK, Spain, South Africa and Ukraine. Tally.so is a trusted form-building service u...
We have a Samsung Galaxy, iPhone and Gigacube all working from 5G signal on a mast that's 75m from our house. All of a sudden the 5G signal has disappeared. We now get 4G+ signals instead but no 5G. Our wifi still works fine from the Gigacube and our...
I have upgraded to a new 200GB plan with 50GB airtime Red and extra 150GB, however the first month (May 2024) after using up the main 50GB, the internet is cut, I cannot use my extra data. Contacted Vodafone nothing was taken action.
Hello, We have received several complaints from our customers that they are unable to access our website www.millicast.com from the Vodafone home broadband service, apparently our site is being blocked by your DNS servers and/or by Secure Net. We are...
Hi,My website https://www.songdance.co/ is being blocked by Vodaphone.My customers from the UK on your network are experiencing this issue.Can you please investigate?Thank you.
This morning in OX2 0DA, the 4G network dropped off. This occasionally happens and after a minute or so, it comes back up. Today it stayed off. I hadn't received any notification text message.On calling 191 I received the usual apologies, so sorry...
sir, since May 1, 4G and 2G are not coming in my house, I am not hearing anything despite repeated complaints.
I guess two questions - are PAYG / Business / Pay monthly all QCI 8?And.. Does a low data "higher priority" service exist? E.g. 1GB of QCI 7?Very specific IoT use in mind.Thanks
