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4G not working contract service

Newbury
2: Seeker
2: Seeker

My daughter is in Copenhagen and her 4G has stopped working, she is on Vodafone contract

4 REPLIES 4

AnnS
17: Community Champion
17: Community Champion

Your Daughter can roam on any network where she can get a connection @Newbury .  Ask her to go into her connection settings and complete a network scan, she will get a list of available networks.

Denmark are very proud of the mobile networks and she should be getting VoLTE 4G calling as well as 5G network.

Roaming depends on the plan she is on there is further information here Roaming Chare Checker As you can see data is limited to 25GB during a 30 day period.

Jason
Moderator
Moderator

Hi @Newbury. It's disappointing to see your post. We understand the importance of keeping connected abroad. Although we don't have access to your daughter's account via the Community, here are the recommended checks: 

- Roaming Charge Checker tool online (To check if Denmark is included in their plan)

- Roaming bars (Turn off any active roaming bars in the My Vodafone account so that they can still use their data and other services while they're away)

- Spend Manager (If their limit is set to £0 they won’t be able to roam in destinations that aren’t included in their plan)

Network selection (Make sure to check that the correct network in Denmark is selected, as your daughter may be connecting to the incorrect roaming network)

If you do require further assistance, please reach out to our Social Media team. If the account is registered in your daughters name, we will need them to reach out via their own social media profile. Alternatively, we do have a Customer Care team available via Live Chat online and over the phone on 0333 304 0191 (from abroad, call +44 7836 191 191 (free from a Vodafone mobile). 

AnnS
17: Community Champion
17: Community Champion

@Jason 

You have mixed up the location in your network selection paragraph.  @Newbury is asking about Denmark and it's her Daughter who is having problems with the 4G network.

Whoops! Good eye. I definitely must have Spain on the brain 😎☀️