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I rely on 5G for work, living where I do (BS35) it's my only option for any sort of sensible internet speed.
I am confused as to why a few days a week I have a 300mb+ connection, completely stable, no latency, no dropouts. Then almost like someone flips a switch, I am back on 4G, high latency, stuttering movies, unable to play games and most importantly.. work.
I have invested in an external antenna, got it fitted, positioned correctly. No interference, troubleshooted every possible outcome that could be interfering with the connection. Router firmware, no devices on the network other than my pc and so on.
I have researched this subject a lot... From what your network status checker tells me, I can get great 5g outdoors, hence the outdoor antenna. But I just cannot describe how painfully annoying your network is.
Clearly throttled at certain times, clearly experiencing massive issues the majority of the time.
I know this post is just going into the pile of other million unhappy customers, but you're taking £55 a month off of me, and I'm not getting anywhere near a satisfactory service.
A year ago, I didn't even have an antenna, got faster 5G inside and was fine. But how is it that going into 2023, I can't get a stable 5G connection for longer than a day or two???
I'm actually getting to the stage where I'm going to have to move house. I can't keep climbing on the roof and waving an antenna around every few days it's driving me nuts.
There is clearly masses of packets being dropped. I will wake up the next day and hey presto, everything's back to normal. Until a certain point of the day when it all goes to s**t again..
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If this is happening at the same time each day @TOMB4XT3R, it sounds like there maybe some sort of outside interference causing the problems. Try the steps outlined in our Network Checks and confirm the information requested and we'll be happy to take a closer look for you.
There is no clear time, it's just on and off constantly. It's impossible to play any games online etc due to between 25% and 50% of packets being dropped.
Thats' what I'm seeing...
That's what my router is showing...
Thanks for completing that template and those steps @TOMB4XT3R
Just a couple of questions, have you tried using your router in any other locations? I just want to get a better understanding of how specific to your location this issue is, as the signal at your postcode does show that you'd only mainly see 5G coverage outside.
Looking into it further, your postcode is situated right on the edge of what we call 'outdoor' and 'in-car' areas, this means that we actually really wouldn't expect you to get much of a 5G signal indoors - as suggested, we'd expect you to get it either outdoors or whilst travelling around the local area. This is also shown on our Network Status Checker, which shows your area to be outdoor only 5G coverage.
I've take a deeper look at how your local masts are performing and I can see some 5G drops outs on both the 3 and 4 January - there haven't been any 4G drops or any more 5G drops since then and all cells are working as expected. It just does seem that as you're in a limited 5G area, you're router is connecting you to the 4G signal.
The 4G service also appears to be working as expected in your area - you should still see expected speeds of 3.8 to 60.0mbps.
Which mobile broadband device is it you're using?
@TOMB4XT3R - thanks for explaining what’s happening. It’s a difficult one with the 5G coverage being patchy for indoor usage in your area and with you saying everything’s ok apart from the "packet loss".
Do you have a Vodafone mobile to test this at all? Just with you using equipment that we haven’t supplied.
