Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone Signal very weak.

Just said I would pop this up here. Anyone having issues regarding vodafone network and mobile data. In the last 2 weeks mobile data speed and connectivity is gone down the dromegle ain. Have a 5g enabled phone which even on the 4g setting etc is woe...

betens by 2: Seeker
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Resolved! Secure Net incorrectly blocking our company's website

Good afternoon, We moved our website to a new domain (https://getindya.com/) and discovered that Secure Net is blocking it. It happens both on computers and mobile phones. Could you please help us? Best regards,Nacho

INDYA by 3: Seeker
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Resolved! No service

Hi.. I have been using my Indian Vodafone vsim in the UK for the past 2 years. Recently I travelled to India and returned to the UK but since then there is no service on my Vodafone SIM. Please help.

Hgandh by 2: Seeker
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The network in the south of France

I've just come back from a 4 day trip to the South of France in and near Monaco. I was very surprised at how poor the mobile network was in much of the area we stayed in. I rarely saw 4G outside of Monte Carlo and a lot of the time it was Edge and no...

jeffkinn by 17: Community Champion
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LN8 Tealby

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?The issue is only occuting in Tealby  LN8 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? LN8 3XS  3) Does the issue occur if...

DJB2022 by 2: Seeker
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What carrier does vodafone use in Ireland

Hi,I'm thinking of switching to Vodafone (currently on O2, which Roams on Three in Ireland) but I frequently travel abroad to Ireland, to the countryside where the only good provider is Three or Eir with bad coverage, Vodafone Ireland only has one 3G...

JonJ8921 by 2: Seeker
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SMSC code

Can anyone help me? I’m having problems receiving codes from my bank to my xiaomi phone which is on the vodaphone network. I’ve tried everything and I think it maybe because I haven’t added the smsc code. I’ve tried to locate it but can’t find it any...