We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Ive been a Vodafone customer for over 18 years and I’ve lived in the address. The signal for every Vodafone user for network and 4G in my property is terrible but the coverage checker states it should be strong with 4G and network should be strong.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Unfortunately I can only test in this area as it took over 10 days to get Vodafone to activate my sim card. 2) What is the full postcode (e.g. ST1 ...
I am currently in Germany and I cannot access any american website, including zoom.us. I work remotely and certain websites I used daily are all of the sudden blocked/not responding.
Would somebody know what 4G frequency band Vodafone operates in this area SO42 7QD ?
Hello, Just a bit of a moan I guess, like everyone else in Cumbria covered by Vodafone. Really surprising that the only mast (1) VF have live for 5G in Cumbria, is in town with a population of 2,000 people. Anyone else feeling the pain of a slow rol...
Hi, this message on the network checker has been there for days with no status change. Could someone provide more details? We're aware of some network issues in SE14 6NWThere’s a problem with our mobile network in this area at the moment that may be ...
Hi i visited a location that had no service yesterday and since my sim is not working. Phone says no sim is inserted. I have switched phone on and off. Restarted it. Removed sim. Still not working
Hi. My broadband speed through my Gigacube 5G (operating on 4G) has always been between around 60-100 Mbps. Having come back from holiday my speed is now around 10-20 Mbps. I've rebooted the cube but no change. I had an email a couple of days ago to...
I should first clarify that I'm using a Lebara SIM - their website directs to Vodafone for issues with service and signal. Apologies if my complaint/query isn't welcome or relevant here. Since yesterday evening, my latency has shot up from 25-35ms to...
1) issue affects local area, travel approx 2-3 miles before resolved. 2) IP22 2JB 3) Affects other phones as well. 4) no errors, signal just drops out. Used to be great 4G indoors and outdoors all around here. Now many places outdoors I don't have ...
