Network queries
Get support from the community about the Vodafone network
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
  • 2 replies
  • 0 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
  • 0 replies
  • 0 thanks

4g signal missing

Hello. I have an odd issue. For the past 2 years+ I have had excellent 4g signal for my 4g router and 2 mobiles, a galaxy 8 and iphone 11. When you went on the vodaphone coverage checker,their was good 4g coverage for my postcode. Yesterday the 4g si...

Rijks by 2: Seeker
  • 5 replies
  • 0 thanks

eSim set up

/Hi , I have a monthly plan , running nicely on my iphone xs via a physical sim. I wish to swap to an esim asap but whilst I'm absolutely fine with the set up process, there's a slight potential problem. I am currently roaming in Cyprus ,stuck due to...

DITCHD by 2: Seeker
  • 5 replies
  • 0 thanks

Conference calls / merging silent lines

For my job, I use call recording software - specifically the TapeACall app - with permission of the people I am speaking to.  This means I dial an access number within the app, put that on hold using the 'add a call' button on my iPhone, then dial th...

Sudden drop in 4g speeds - Area RH2

Hello, I've noticed a sudden drop in speeds over the last few days in my area. I'll use the template as requested with some extra info:Have tried all the troubleshooting guides from the vodafone website including network reset and checking all the mo...

bigtasty by 3: Seeker
  • 5 replies
  • 0 thanks

Internet (mobile) connection dropping(s) - 5G

Hi all, First of all, not completely sure if this is best category to post it, but I feel like it's the closest.I have tried to contact Vodafone through chat, but I don;t think there's an option for it and unfortunately TOBI wasn't very helpful. I ha...

No 5g but showing I have 5g

I phone 12 showing I’ve got 5g but no Internet or speed . Put it back to 4g and works fine . Done network re set new sim still not working any help would be appreciated many thanks 

Wifi calling

Good morning.Is wifi calling available on Samsung s21 ultra.  Many thanks

Vincent2 by 2: Seeker
  • 3 replies
  • 0 thanks

Netgear expander AC1200 connection

After days of trawling, this is my last hope I think. Ive just bought a Netgear AC1200 / Model EX6120. It's supposed to connect using WPS on the Vodafone router. When plugged into a 3 pin wall socket, the Netgear broadcasts the router name, with an e...

lloyd_e by 2: Seeker
  • 0 replies
  • 0 thanks

Location for mast

Vodafone and doing surveys for a mast in the village Okeford Fitzpaine on the church but has had problems. My father has a piece of land that would be the perfect for it. Can I have the contact details to contact someone please.