Secure Net incorrectly blocking our website

[aplifisa]

Hello,

We have several incidents from our customers as they are unable to access our website or associated services from the Vodafone service, blocked by Secure Net.

We are an accounting, tax and human resources software company. We request a reclassification of our websites as it should not be categorized as a dangerous site.

https://www.aplifisa.com

http://aplifisa.es

This is a rather urgent matter and we request your attention and solution in this regard.

Please let me know if you need any additional information to correct this issue.

Best regards,

Fran Berrocal

[Amanda]

Good afternoon @aplifisa - I've sent this off to be evaluated for reclassification and I'll let you know once I have an update for you. 

I just want to note that I have included the second web address in the request, but I haven't been able to load it at all, even on a connection without Vodafone Secure Net active. If you could double check the address and if it does need updating, just let me know. 

[aplifisa]

Regarding the web "Aplifisa.es", it is a web service infrastructure, where it does not show online content but our desktop applications connect to services of that domain.

Greetings.

[Amanda]

Thanks for getting back to me @aplifisa - I'll be back in touch once I have any further information on the reclassification request 🙂

[aplifisa]

Thank you very much for all the help and promptness, have a great day.

[aplifisa]

Hi Amanda, do we have any news? We are quite urgent as many of our customers use Vodafone and can't use our services because they are blocked.

The affected URLS are:

https://www.aplifisa.com 
https://www.aplifisa.es 
http://aplifisa.es 

Please fix it as soon as possible,

Thank you very much.

Fran Berrocal from Aplifisa

[Mark]

Apologies for the delay in getting your sites reclassified @aplifisa. I've been in touch with the team responsible for completing these requests and this is still being looked into. We'll pop you a further update regarding this as soon as we have one. Thanks for your patience in this matter.

[aplifisa]

Okay Mark, thank you very much for everything.
We are waiting for you.

Greetings and congratulations for your great work.
Aplifisa Software

[Amanda]

Thank you for your patience whilst we looked into this @aplifisa 

This has now been reclassified and you'll see this update by 2am on Friday 8 July - please just let me know if you need anything else. 

[aplifisa]

Thank you very much for all your help and speed.

We wish you all the best,
Best regards from the whole team