Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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network queries

I've had svery low Internet speed on 3/4G for a few wekks now and situation has been deterioating starting this week and even no connection at all.  I try to restart my phone everytime  when it happens but no improvement. I've never had this before i...

sming by 2: Seeker
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Wifi calling

Yesterday 10-2-23 Wifi calling stopped working on both my phone and my husband's. We live rurally and have no signal at all so Wifi calling is absolutely essential. I feared this would happen when the Suresignal box was made defunct!  I am presuming ...

Vodafone Internet Speed

Does anyone else have experience with Vodafone 4g speeds? When I'm downloading, specifically on steam, my internet speed gets throttled to about 100 or 200 KB/s, but it seems to happen on random days? For example it doesn't seem to have any connectio...

teach02 by 2: Seeker
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Vodafone data is so slow or don’t work at all

I’m getting [Removed] off with how [Removed] Vodafone mobile data is I pay £25 a month and I can’t even watch a video clip on social media thinking I’ll be better if on giffgaff £15 a month unlimited data that works sort it out Vodafone    [MOD EDIT:...

Alamb by 2: Seeker
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Data issues bn14/15/43

Hi, for over a year I've been having data issues around my area (Bn15 in particular) despite my device showing a strong 4g signal it just hangs when trying to access Web pages/you tube etc. However if I change my settings to 3g/2g I get data no probl...

Ytsejam by 2: Seeker
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Website incorrectly blocked

I manage an eCommerce bedding website and we're blocked by the Vodafone ISP filters etc. Please review and re-classify. One customer flagged they were shown a "this is an 18+ site" etc message. Same type of message others on this forum have had shown...

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can you use voxi on london underground

I googled the question “Can you use voxi on London underground” and  google gave me this… “according to Voxi support on twitter the answer is yes” (2020) is this still the case?

Graham64 by 2: Seeker
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Excruciatingly Slow Internet - Manchester M16

-- Does the issue happen in just one location? If so, how far do you have to travel to regain service? I have not noticed this issue happening in multiple locations. -- Does the issue occur if you try your SIM card in a different phone? Issue happens...

Em54 by 2: Seeker
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Why is Vodafone blocking my Wix website?

hi, I’ve got an issue where Vodafone appears to be blocking access to my website: sankiyskischool.com Connecting via my ISP and on a number of different ISPs, also different network operators both in the UK and abroad shows no issue at all, however o...