Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
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Basic sim doesn't work with my voip service

I have a 'Localphone' voip sip service I use in my caravan (uk based). My vodafone basic sim is the only number I can't ring from my sip phone. I'm assuming it's because Localphone is an International service and the basic sim doesn't allow internati...

Can't hear anything when calling virgin landline

Whenever I try to phone my parents virgin land-line from my mobile I can not hear anything when the call is connected. My parents can hear me. My mum is now also having the same issue when calling her land-line from her Vodafone mobile.My parents hav...

Resolved! 4G coverage but no data working! Help!

For the last day or so I’ve had next to no data despite having 4G coverage showing on my iPhone X. It’s working fine on my partner’s phone so I can’t understand why it isn’t on mine. I called 191 and waited a long time but what they advised hasn’t he...

hollaa01 by 3: Seeker
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4g signal gone/dropping on 2 accounts/devices

 8 days ago, I had my 4g go from great to unusable. I was getting around 30Mbps now it's down to single digit Kbps. This is on 2 devices using 2 separate sims. When I went to town at the weekend, the speed was normal on my phone. 4 vodafone advisors ...

Theidler by 3: Seeker
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Poor and inconsistent 4G data speeds

I'm a new Vodafone customer with an Unlimited Max SIM only plan. My understanding from reading through the Vodafone website is that the Unlimited Max plan does not throttle data connection speed. The Vodafone coverage checker indicates I am located i...

BRR by 3: Seeker
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Slower than usual data speeds

Has anyone noticed a drop in Vodafone mobile data speeds? I can usually get 5g in my property and speeds of up to 400Mbps or failing that, 4g+ with some pretty good speeds10. . But lately it doesn't seem to want to go above 10Mbps. I'm on the ...

No 4G/phone in south lakes LA23 3NR

We lost mains power from Fri 26/11 and it just returned Sat 4/12 (after 8days!). Now power is nearly back to normal the Vodafone mast here in Winster is still not operational. We rely on this for phone and internet being in a rural area. The service ...

Windyboy by 2: Seeker
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Data and Voice Calls Issues Moto G 5G

HiMoved over to Voda a few months ago and have been having both mobile internet and call issues in a number of places. Anyone else using a Moto G G5 on Voda and are you having any issues, just want to rule out an issue with my device before I contact...

SEP8002 by 3: Seeker
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