We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
During a call I have no Internet access. Phone is a galaxy s10. Full signal and 4G .While on a phone call I cannot do anything on the Internet at the same time. Is there a solution for this???Many thanks
Hi I have a contract phone on Vodafone unlimited max. I have been on live chat numerous times who have told me there is no 10mb limit speed on my account however. After testing my self for over 2 months on several different connections and areas. No ...
So basically a few days ago i upgraded to Gigafast. All speeds are as fast as expected and things were running smoothly, i had no trouble playing online games. Then i tried to load into Call of Duty Modern Warfare and noticed i could not connect to t...
So for much of this week i've been struggling to get a decent signal. I'm on 5G, but my flat is generally a Faraday cage anyway so I use WiFi calling, but now the little signal I did get has gone. My phone is saying "emergency calls only" a lot more ...
My service won't work for the past 3 weeks, it will usually work in my house but when I go out it says i have no service or the service is poor. This does not happen for anyone else around me, their service is fine. My service used to be fine up unti...
1) Does the issue happen in just one location? Seems to be all of the local area 2) What is the full postcode IP26 4EN 3) Does the issue occur if you try your SIM card in a different phone? Yes 4) What errors are seen or heard when the issue occurs...
LTE Router fitted with vodafone SIM, always (every day) changes the source IP address. How can I get vodafone sim to use the same source IP address (static) for all outbound traffic ? my LTE Router does not have a feature for this.
Hi, our website lick.com is incorrectly being blocked by Vodafone SecureNet. We are a home decor brand. I hope the screenshot attached helps. You also consider the SSL an issue however I can assure you it isn't I have also attached a screenshot of th...
HII live in the DA7 area and my local mast, which is in DA1 has been down for sometime and all i get is emails telling me that the fault is worst than expected and we are working hard to fix the problem. Can somebody please give me some idea of wh...
We own land at Hope Cove TQ7 3HQ. The signal there is very poor. Would you be interested in putting a mast there
