Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Resolved! Vodafone issues ?

I've been experiencing a lot of drops in network in Vodafone... I'm neither able to receive nor call others... this has happened to me in Delhi and ahmedabad... I was wondering if anyone else is facing similar issues...

3G redundancy and move to 4G calling?

If I enable 4G calling, will I have to leave data enable on my phone at all times,and will 4G calling data come off my data allowance?I shoudkl add that 4G connectivity is very patchy in my home location.

apdw by 2: Seeker
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New Vodafone Mast

Any news on a new local mast? Someone mentioned that there is a new Vodafone mast near where l live.Longford Rd, Neath Abbey, Neath SA10 7AJ Thanks

Full 4G no network connection

I’ve had this issue since February, mainly in the postcode where I work in PE9 4G coverage appears to be good yet the phone will not connect to 4G, it is intermittent, or incredibly slow. I have phoned many times since February, especially when it st...

Saffyre by 2: Seeker
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Terrible signal

Ive been a Vodafone customer for over 18 years and I’ve lived in the address. The signal for every Vodafone user  for network and 4G in my property is terrible but the coverage checker states it should be strong with 4G and network should be strong. 

Slow 5G RollOut - Cumbria

Hello, Just a bit of a moan I guess, like everyone else in Cumbria covered by Vodafone. Really surprising that the only mast (1) VF have live for 5G in Cumbria, is in town with a population of 2,000 people.  Anyone else feeling the pain of a slow rol...

SE14 6NW ongoing network issue

Hi, this message on the network checker has been there for days with no status change. Could someone provide more details? We're aware of some network issues in SE14 6NWThere’s a problem with our mobile network in this area at the moment that may be ...