We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
To whom it may concern, It has no content that is adult/spam/vulgar. We are a B2B business. Please do advise on how to get this sorted. Thank you. Syed
Hi - checking the vodafone coverage status checker, my area and many other areas show the message "We're doing some maintenance work in this area". This shows many of the local masts. What is strange is this mentions "Maintenance is due to be finishe...
I bought VOXI sim and entered information in activation page online. It has been 7 hours and I still get no signal and cannot login VOXI website. Does it normally take this long? Thank you.
Up until 27 May 2022 I have been getting over 10 Mbps download and upload speeds on a data only sim with a Huawei modem and external aerial. And good speeds on my A22 on a separate sim. Suddenly my download speed has dropped to below 2Mbps making the...
OK. So we all know by now that Vodafone are switching off 3G next year.My phone does not support calling over 4G, so I need a new phone. No problem, I'm due for one anyways.BUT I get no Vodafone 4G signal where I live. My wife has an iphone 10 and g...
Hello All We have been using 5G locally for the past two years, and apart from the odd maintenance issue, the service has been reliable and fast (400Mbps in the evenings, 200Mbps during work days). We have two iPhones 13s and a Huawei 5G Router that ...
A new Vodafone 5G mast has recently been erected in my area and has caused continuous interference with my free view reception. I contacted Restore TV who sent filters which did not resolve the issue. Had to call out a tv aerial engineer who tested a...
Hi all, I switched recently from an O2 sim as they tower near me was broken and I couldn't get any data service, it would work but was very slow. I first bought a Voxi SIM from CO-op and found I was unable to get 4g to work, only 3g, I went through ...
Hi when I was in Italy the other day my 5G failed to activate. I have to leave today for Italy again. I need it to work. I have been on MyVodafone and have checked all my phone settings and cannot see anything wrong. I have also tried calling Vod...
My business website - thisisnt.co.uk - is being blocked by Vodafone.I can access it using a VPN and using mobile data, just not my regular broadband connection.I have been in contact with Vodafone, and the 2nd Line HBB team did do something that got...
