Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Intermitent 4g Service - terrible customer service

First of all, It is so difficult to speak to a real person when calling customer service! The automated line automatically directs you to the website or the mobile assistant and then hangs up without ever giving you a chance to actually speak to a re...

UK I.P While Roaming

Can anybody who is wise to the subject of network/traffic management and routing advise me on this. Whenever you are roaming you get your usual UK/London IP address and location. I assume this is basically adding an additional "hop" for the data pack...

TS17 Thornaby - Network Issues

Hello, I've come here because I'm not really sure where else to take this.  Since upgrading my sim-only pay monthly plan back in March I have had nothing but poor download speeds with my device via a 4G signal.  I have contacted Vodafone support on a...

Resolved! WR11 - Evesham - Slow mobile network data

Experiencing consistent slow mobile data download and upload speeds south of Evesham, is there a possible oversubscription or/and network congestion on our local masts/network? 1) Does the issue happen in just one location? If so, how far do you have...

LD3 Brecon

1) In and around this area, have not travelled from the area.2) Full postcode LD3 0UE3) Three different phones in the house, all on Vodafone network, all are showing emergency calls only4) No signal on phones, emergency calls only or no network being...

No 4G signal in RG8 - Pangbourne

1) There is valmost no 4G occurs over the whole village. 2) From the centre of the village RG8 7AN to the outskirts 3) This poor signal occurs on all Vodafone phones and also while using my sim in different phones. 4) The poor signal means that we on...